Extended Stay America - San Antonio - Airport

Business response:

Dear Gabriel, We’re delighted to hear that you enjoyed your visit and found our team welcoming, as creating a positive experience for our guests is always our priority. It’s also wonderful to know that you appreciated the comfort of your accommodations and the value provided during your stay. Your kind feedback encourages us to continue offering attentive service and a pleasant environment for every guest. We hope to have the pleasure of welcoming you back to Extended Stay America soon, so we can provide another enjoyable an... read more

Business response:

Dear Guest,Thank you for sharing your feedback. We take guest comfort very seriously, and we want to assure you that we maintain strict pest control measures throughout the property. We understand your concern and regret the distress this situation caused. Our pest control provider maintains a regular servicing schedule for our premises. Your comments help us reinforce our standards and ensure that all guests have a comfortable experience. We hope to welcome you back for a stay that reflects our commitment to cleanliness and... read more