Extended Stay America - San Antonio - Airport

Business response:

Dear Guest, Thank you for choosing Extended Stay America and for taking the time to provide feedback about your experience. We value your opinion so we can continue to improve the service we offer. It was a great pleasure for me to read the positive comments you submitted. One of the greatest rewards of our job is receiving encouraging feedback such as yours. Our staff at the Extended Stay America San Antonio - Airport takes pride in creating a memorable, exceptional “home away from home” for our guests. Hearing that we have... read more

Business response:

Dear Gabriel, We’re delighted to hear that you enjoyed your visit and found our team welcoming, as creating a positive experience for our guests is always our priority. It’s also wonderful to know that you appreciated the comfort of your accommodations and the value provided during your stay. Your kind feedback encourages us to continue offering attentive service and a pleasant environment for every guest. We hope to have the pleasure of welcoming you back to Extended Stay America soon, so we can provide another enjoyable an... read more

Business response:

Dear Guest, Thank you for sharing such an uplifting review regarding your time with us at Extended Stay America. We’re pleased to hear that you found our staff to be professional overall, as providing courteous and respectful service is very important to us. At the same time, we appreciate you noting that one interaction did not feel as helpful as expected, which helps us identify opportunities to improve service consistency. Your comments have been shared with the appropriate team for review. We’re grateful for your input a... read more

Business response:

Dear Guest,Thank you for sharing your feedback. We take guest comfort very seriously, and we want to assure you that we maintain strict pest control measures throughout the property. We understand your concern and regret the distress this situation caused. Our pest control provider maintains a regular servicing schedule for our premises. Your comments help us reinforce our standards and ensure that all guests have a comfortable experience. We hope to welcome you back for a stay that reflects our commitment to cleanliness and... read more