Extended Stay America - San Antonio - North

Melodie 

on Expedia

10 months ago

This hotel is absolutely disgusting. Its supposed to be a non smoking hotel but the first and second floors, even the lobby, smell like cigarettes and weed. Our room got double booked and I didn't even receive a phone call. We had a double room booked and ended up with two single rooms and we have small children. The rooms are absolutely disgusting. Everything is falling apart and needs to be cleaned or redone. To make it even better the showers only have boiling hot water. No cold water. The front office lady was nice and h... read more

Rodney 

on Expedia

11 months ago

This hotel was beyond filthy. The carpets in the hallways look like they've never been cleaned, the rooms have roaches. This was by far the worst experience I've had. Not only that when we spoke to the manager she did not attempt to assist us in any was instead she checked us out stating that they were over booked. A video of the roaches is being sent to the corporate office. All is good as long as you are willing to sleep , eat and bath with roaches. my score is -10. 

Esteban 

on Expedia

11 months ago

My personal pickup truck got Brocken into my my cheap stay ended up costing me a lot so I am very disappointed 

Richard 

on Expedia

11 months ago

Roaches and the room very dirty. Also no breakfast. 

Jai 

on Expedia

a year ago

The lady at front desk seems very unfriendly and annoyed of her job. Waited 20 min to check in at night stood there for a check in. I can hear everyone comes and goes in hall way trying to sleep. 

Isabel 

on Expedia

a year ago

Noises at night. It was too much noise during the night so I couldn’t sleep. Couple of doors were broken and had to pay for WiFi for a FaceTime call. 

Clayton 

on Expedia

a year ago

The elevator and the 3rd floor hallway smelled like weed. The room smelled like mildew and we had to get air fresheners. The bathroom door handle was broken.