Extended Stay America - San Diego - Fashion Valley

Business response:

Thank you for taking the time to write a review of your recent stay with us. I’m glad to learn that our convenient location met your business needs. Still, I am disappointed to hear that our level of cleanliness and maintenance did not meet your expectations. I have met with our entire staff to review our cleaning procedures and maintenance policies to ensure your experience is not repeated. The staff and I appreciate your comments, as it will only help us improve. I do hope that you will return to our hotel, or any other Ex... read more

Business response:

Rosanna - Thank you for your great review of our property. I'm glad that you found our hotel to be clean and conveniently located near the mall. As well, it is great to know that you enjoyed our complimentary Wi-Fi and parking . Thank you again for your review. We look forward to seeing you again, should your travels bring you back to our area. 

Business response:

Diane - Thank you for your recent review of your stay. I am sorry to hear that the cleanliness of the bathroom was not what it should have been. I am going to review the issues with the cleanliness as well as the fixtures with the staff to ensure that we do not drop the ball and this does not happen again in the future. I was glad that you did like the location and the close proximity to restaurants and zoo. Thank you again for providing us with your feedback. I do hope that you will return to our hotel, or any other Extende... read more

Business response:

Daniel - Thank you so much for the positive feedback about our hotel. I'm glad to read that our staff provided, and continues to provide, exceptional service. I'll make sure to personally thank him for a job well done. Again, thank you for your review and for staying with us. I hope to see you here again in the future during your travels to San Diego.