Extended Stay America - San Diego - Oceanside

Business response:

Lawrence, thank you for staying with us once again. We are happy to read you had an overall pleasant visit and that you liked the cleanliness of our property. That being said, we are sorry our breakfast offering were not to your liking and for the issue you had with our internet service. We have shared your feedback with our maintenance team to check and fix it. We hope you will give us another chance so we can serve you much better. Sincerely, Hotel Management 

Business response:

Thank you for your rating. We are glad your overall visit was pleasant and hope to have a chance to make your next stay a much better one. Sincerely, Hotel Management 

Business response:

Thank you for being our guest at Extended Stay America. It was great to see that you were completely satisfied with your visit. We look forward to welcoming you back soon! Sincerely, Hotel Management 

Business response:

Michelle, thank you for sharing your nice comments regarding your stay at Extended Stay America. It's great to know how much you were happy with the comfort of your room. We appreciate you recommending us and look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you for your recent stay and for your candid feedback. We want all of our guests to enjoy their stay, and we apologize for any inconveniences you experienced. On a future visit, we would be very appreciative if you would alert the front desk of any issues so they can be resolved immediately. Our entire team is dedicated to ensuring a positive experience for our guests while they are away from home. I would also like to inform you that, as we have a full-size refrigerator which includes ice trays for your convenience, w... read more

Business response:

Carole, we appreciate you being our guest and providing your feedback. It's great to know your stay was enjoyable overall. However, we apologize for any miscommunication regarding our in-suite amenities. Our guests often bring their personal items from home to use in their suite, so that's why our hair dryers and toiletries are available upon request at the front desk and always complimentary. Please accept our apologies if we did not communicate this to you at check-in. Thank you so much for staying with us and we look forw... read more

Business response:

Sylina, many thanks for taking the time to post your generous rating online. It was a pleasure to have you as our guest, and we hope to see you again soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

Thank you for sharing your wonderful review about Extended Stay America. We are thrilled to read you thoroughly enjoyed your time here and were impressed with all the service provided by our courteous associates. Thanks once more for allowing us to be of service, and we hope to have the pleasure of doing so again on your next trip. Sincerely, Hotel Management 

Business response:

Christina, we appreciate you staying at Extended Stay America. We are pleased you had an overall pleasant experience and enjoyed being with us. However, we are sorry you were not happy with the service provided by one of our front desk associate. We value your feedback and will use it to ensure we are more consistent in our service levels. We hope to have the opportunity of welcoming you back soon. Sincerely, Hotel Management