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Extended Stay America - San Francisco - San Mateo - SFO
- Hotels
- San Mateo, CA
About this business
Location details
1830 Gateway Dr., San Mateo, CA, 94404, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Everything is just great
Room is great, but the morning was weird. The room was clean and bed is comfortable enough. At check in at 3pm my room wasn't ready but the gentleman at the desk found another room for me. There was construction on site which was unsightly but didn't affect my stay. The issue I had was the next morning. Check out is at 11, I had stayed up really late because I was in town to visit a friend and planned to sleep as long as possible. The phone starts ringing. I don't answer because I'm trying to sleep. I get up, start getting m... read more
Business response:
Dear Tiara, Thank you for sharing your experience. We’re glad to hear you found the room clean and the bed comfortable. We apologize for the inconvenience you faced with the early morning check-out inquiry. We understand how important privacy and a relaxed departure are, and we’re addressing this with our team to ensure it doesn't happen again. We appreciate your loyalty and hope to provide a more seamless experience during your next stay at Extended Stay America.Sincerely,Hotel Management
Pretty basic. It met our needs, though the "grab-and-go" breakfast was meager and non-nutritious. Initially our request for a first-floor room (due to mobility limitations) was not honored, but the manager changed that when we asked for it.
Business response:
Dear Guest, Thank you for your feedback. We’re glad to hear that your needs were met and that our manager was able to accommodate your request for a first-floor room. However, we apologize for any initial inconvenience and for not meeting your expectations with our grab-and-go breakfast. We’ll take your comments into consideration as we work to improve our offerings. We appreciate your input and hope to provide a better experience on your next stay at Extended Stay America.Sincerely,Hotel Management
Convenient locations
Business response:
Dear TULUKINGA, Thank you for your feedback. We’re glad to hear that our convenient location met your needs. We strive to provide a comfortable and accessible stay for all our guests. Your satisfaction is important to us, and we look forward to welcoming you back to Extended Stay America on your next visit. Sincerely,Hotel Management
Nice and clean property..
No Frills Decent stay; clean, no frills (NO FRILLS)
Business response:
Dear Karen, Thank you for sharing your feedback. We’re glad to hear you had a clean and decent stay. We aim to provide a straightforward and comfortable experience for our guests. Your input is valuable as we strive to improve our offerings. We hope to have the opportunity to welcome you back to Extended Stay America and make your next stay even more enjoyable.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - San Francisco - San Mateo - SFO
How is Extended Stay America - San Francisco - San Mateo - SFO rated?
Extended Stay America - San Francisco - San Mateo - SFO has a 3.7 star rating with 2,106 reviews.
When is Extended Stay America - San Francisco - San Mateo - SFO open?
Extended Stay America - San Francisco - San Mateo - SFO is open now. It will close tomorrow at 12:00 a.m.