Extended Stay America - San Ramon - Bishop Ranch - East

Business response:

Dear Diane, It is wonderful to read your review of your recent stay at our hotel. Our goal is to provide our guests with exceptional service, so we are thrilled we were successful in doing so during your stay. Your comments are shared with our team, and we appreciate your recognition of their dedication to outstanding hospitality. Thank you for being our guest and enjoying the location. We look forward to your next stay! Sincerely,Hotel Management 

Business response:

Dear Charlotte, Thank you for bringing this to our attention. We regret to hear about the issues you faced with the cleanliness and door functionality. Our team is committed to providing a comfortable environment, and your feedback is valuable in helping us improve. We appreciate your patience and hope to offer a better experience in the future.Sincerely,Hotel Management 

Business response:

Dear Michael, Thank you for your excellent review! We are thrilled you enjoyed your stay and found the kitchen amenities useful. We appreciate your feedback on the breakfast and will consider it as we continue to improve. We hope to welcome you back to Extended Stay America for another great stay.Sincerely,Hotel Management 

Business response:

Dear Taly, Thank you for your kind words! We're thrilled to hear you enjoyed your stay at Extended Stay America. Our team works hard to create a welcoming atmosphere for all our guests. We look forward to having you back for another great experience in the future!Sincerely,Hotel Management