Extended Stay America - San Ramon - Bishop Ranch - East

Business response:

It was our pleasure accommodating you at Extended Stay America, and we are glad to know you enjoyed your stay with us. We value your feedback and look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Frank. thank you for choosing to stay at Extended Stay America and for sharing your review with other travelers. We were absolutely delighted to read how much you enjoyed your stay with us, and we will be sure to share your wonderful comments with our staff. Also, your feedback regarding the refrigerator will be shared with our team so that corrective measures can be taken. We hope you will stay with us again during your next visit to the area. Sincerely, Hotel Management 

Business response:

We appreciate you choosing to stay at Extended Stay America and taking time to write a review. It's great to know you had an enjoyable stay and you found us to be a good value. Your feedback regarding the door will be shared with our team so that they can take the necessary steps to ensure better experiences for our guests. We hope to welcome you back soon for another enjoyable stay. Sincerely, Hotel Management 

Business response:

Frank, it is so nice to read your positive review of your stay at Extended Stay America. Our goal is to provide our guests with exceptional service, so we are thrilled we were successful in doing so during your visit. Your comments have been shared with the team, especially Clifford. Thank you for being our guest, and we look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are sorry for the issues you had with the wifi, and our staff was unable to resolve it to your satisfaction. Your feedback will be shared with the appropriate team members to improve our service going forward. We hope the otherwise positive aspects of your visit will bring you back to us for a much better experience. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to share about your stay at Extended Stay America. We are thrilled to know you loved our courteous associates and that our great location was perfect for your needs. We look forward to welcoming you again the next time you visit our area. Sincerely, Hotel Management 

Business response:

Maria, thank you for returning to Extended Stay America. There is no better compliment than a guest who keeps coming back time after time! We are so glad you continue to enjoy our hospitality as well as our well-maintained suite. We value your feedback and look forward to your next stay. Sincerely, Hotel Management