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Extended Stay America - Savannah - Midtown
- Hotels
- Savannah, GA
About this business
Location details
5511 Abercorn St., Savannah, GA, 31405, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No coke products in vending machines. No ice machine. Otherwise great overnight stay.
Very friendly staff
Business response:
Dear Jermaine, We are glad we met your expectations and that you enjoyed your time with us. Our goal is to provide an exceptional experience for each guest. Your compliments on the team are shared joyfully for their friendly and professional handling of the guests. Thanks again for your review, and we hope you will choose Extended Stay America again.Sincerely,Hotel Management
Our stay was fine until we saw roaches in the bathroom. There was also food in the refrigerator from a previous guest. They only offered to spray the room, they didn't move us nor did they offer to.
Business response:
Dear Guest,Thank you for sharing your experience. We sincerely apologize for the unacceptable issues you encountered, including the presence of pests and leftover items in the refrigerator. These lapses in cleanliness and service are not reflective of the standards we aim to provide.We regret that our response to your concerns did not meet your expectations and understand how this impacted your stay. Please know that we are addressing these matters with our housekeeping and pest control teams to ensure they are resolved and ... read more
Did they not stuck out the mouse about this property was how helpful and professional The staff members were.
We were in Savannah for a very quick trip. In terms of the pros, the staff at this hotel were all excellent, and the price was cheap. The beds were also clean and the linen in good shape. On the downside, it's clear that because the property is inexpensive, a lot of folks treat it like a "party" hotel. The smell of marijuana was pretty prevalent. Also, the floors were in really bad shape - shabby, unclean, and in need of replacement. The same could be said of the furniture. An OK stay for the two nights we were there, but Ex... read more
Business response:
Dear Sonya,Thank you for taking the time to provide your feedback. We’re delighted to hear you found our staff excellent and appreciated the cleanliness of the beds and linens. However, we regret that aspects of your stay fell short. Your concerns about the condition of the floors and furniture, as well as the disruptions caused by other guests, are noted and will be addressed with our team. We strive to maintain a welcoming and comfortable environment for all guests and will consider your comments as we work on improvements... read more
The carpet was dirty, and trash was on the floor. I had to change my room because it was undesirable. The counters were all taped up, and the tub was dirty in both rooms. The refrigerators were also rusty.
Business response:
Dear Guest, We sincerely apologize for the condition of your room during your stay. We understand how disappointing it must have been to encounter cleanliness and maintenance issues. Rest assured, your feedback has been shared with our team for immediate review and improvement. We take great pride in maintaining high standards of cleanliness and upkeep, and we are committed to ensuring that all areas meet our guests' expectations. We regret the inconvenience you experienced and appreciate you bringing these matters to our at... read more
Frequently asked questions about Extended Stay America - Savannah - Midtown
How is Extended Stay America - Savannah - Midtown rated?
Extended Stay America - Savannah - Midtown has a 3 star rating with 2,097 reviews.
When is Extended Stay America - Savannah - Midtown open?
Extended Stay America - Savannah - Midtown is open now. It will close tomorrow at 12:00 a.m.