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Extended Stay America - Savannah - Midtown
- Hotels
- Savannah, GA
About this business
Location details
5511 Abercorn St., Savannah, GA, 31405, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Stayed for one night When I arrived to the hotel, The staff at the front didnt really acknowlegde that I was there and continued on with their conversation for about 8 minutes. There was also a second incident when my husband and I had went to the front desk to requst some utinsles and the lady at the desk was on the phone with the manager for 15 mins, until she finally told her boss that she will call them back cause there are people in front of her. So staff was ok, not really professional. The hotel room smelled really sm... read more
Business response:
Thank you for your recent review of your stay. I am sorry to hear that you received such poor service from my staff. In response to your feedback, I will be meeting with my front desk staff to review our customer service standards to ensure that your experience is not repeated. I would also like to apologize for the smoke odor you experienced. I will be ensuring that guests are aware of our non-smoking policy so that your experience is not repeated. As well, I am disappointed to hear that your fridge did not meet your expect... read more
Great value The location is close to the heart of Savannah but without the expense
Business response:
Thank you for taking the time to write a review of your stay. I'm glad you appreciated our convenient location and our affordable rates. Thank you for choosing Extended Stay America. We would love to welcome you back, should your travels bring you back to the area.
Room Stay! Well, the night stands and dressers were slightly dusty, the mattress had spills from a previous guest on the side of the bedding and the hot water did not get all the way hot as I expected. Other than that, it was what I would have expected!
Business response:
John - Thank you for taking the time to write a review of your stay. We are sorry to hear that your room was not fully cleaned; however, we are glad that you had an enjoyable stay with us. We will be reviewing your feedback with our housekeeping staff to ensure every room is fully cleaned to our standards. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.
Could be cleaner Upon checking into my room I found garbage in the trash can already, refrigerator was old and rusty, the kitchen sink was leaking, and the kitchen was not stocked like every other extended stay I have stayed at.
Business response:
Thank you for your recent review of your stay. Please know that we are sincerely sorry for the cleanliness issues you experienced in your room. In response to your feedback, I will be meeting with my housekeeping staff to review our cleanliness standards so that your experience is not repeated. As well, I apologize that your kitchen did not meet your expectations. Your feedback will be helpful to us as we continually work to improve our hotel. The staff and I would like to thank you again for sharing your experience with us.... read more
great place! I thought it was great. The only bad thing was the bath towels- very rough- but other than that - loved it
Business response:
Thank you so much for posting a review of our property. I am so pleased to hear that your experience at our hotel was great overall; however, I do apologize that our towels were not to your liking. Your comments will be useful to us as we work to continually improve our hotel. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.
excellent
Business response:
Juliana - Thank you so much for posting a review of our hotel. We are glad that your stay was excellent. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.
Frequently asked questions about Extended Stay America - Savannah - Midtown
How is Extended Stay America - Savannah - Midtown rated?
Extended Stay America - Savannah - Midtown has a 3 star rating with 2,047 reviews.
When is Extended Stay America - Savannah - Midtown open?
Extended Stay America - Savannah - Midtown is open now. It will close tomorrow at 12:00 a.m.