Extended Stay America Select Suites - Atlanta - Clairmont

Business response:

Dear jeremiah, Thank you for being our guest and sharing your review. We want every guest who stays with us to have a fulfilling experience and to depart with a lasting favorable impression. However, it is disappointing that we could not provide you with a more pleasant stay. We will share your concerns with the appropriate individuals, and we will use them as an opportunity to improve our guest experience. We hope to have the pleasure of welcoming you again whenever your travels bring you our way.Sincerely,Hotel Management 

Business response:

Dear Cynthia, Thank you for selecting Extended Stay America. It is lovely to know that your interactions with our staff have been exceptional, and we will certainly share your words of appreciation with the entire team. Thank you again for including us in your travel plans, and we will be pleased to welcome you back anytime you visit our area. Sincerely,Hotel Management 

Business response:

Dear jeremiah, Thank you for staying with us and posting a review. We always aim to provide an exceptional experience and exceed our guests' expectations on every visit. However, we apologize for not doing so in your outlined areas. We are sorry that these issues compromised your stay. We will follow up on your concerns to ensure we are well-poised to serve better in the future, and we hope you will accept our apologies.Sincerely,Hotel Management