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Extended Stay America Select Suites - Atlanta - Lithia Springs
- Other
- Lithia Springs, GA
About this business
Location details
1356 Trae Lane, Lithia Springs, GA, 30122, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Staff was nice and room was clean on check-in. Its an older building and the elevator was broken. The internet sucked for anything more than google.
Business response:
Dear Guest, Thank you for sharing your feedback. We are pleased to know you were welcomed warmly and found your accommodation well-prepared upon arrival. At the same time, we sincerely regret the inconvenience caused by the elevator, as we understand how important accessibility is. We also apologize for the challenges you experienced with the connectivity, especially when reliable access is essential. Your comments regarding the building condition and these concerns will be reviewed with our team to enhance the overall exper... read more
I didn't take breakfast at the hotel.
Safe environment and clean
Business response:
Dear Guest, Thank you for taking the time to review your time with us at Extended Stay America. We’re pleased to know you found the environment clean and that you felt comfortable during your stay. It’s always encouraging to know that guests feel at ease during their visit. We truly appreciate you taking a moment to share your feedback and hope to have the opportunity to welcome you again in the future. Sincerely, Hotel Management
Elevetor is out for about a week now and Iam on the 4th floor, I have knees problem up and down the stairs is killing me special after 12 hr shift standing on my legs then I have to deal with the stais after work. The price is still high per night even with no elevator. Management can do better to accommodate the customers. 1 or 2 days is understandable but a week?
Business response:
Dear Guest, We sincerely apologize for the disruption caused by the elevator being out of service during yourstay. We understand how this situation can affect convenience and overall comfort, especially when it impacts day-to-day movement throughout the property. We take comments like this seriously and have shared your feedback with the appropriate teams to ensure the guest experience is considered during service disruptions like this. Your input is valued, and we hope to provide a smoother and more comfortable visit in the... read more
Staff. Was amazing
Hotel was dirty. Looked like they hired some monkeys from the zoo to come clean. Breakfast consisted of crusty coffee and a few dried up granola bars. Overall Hotel smelt like a hot noodle fart. On a positive note, the staff was friendly, rooms were clean , bathroom was clean, bed was comfy, and it was dog friendly. I’d say there again.
Business response:
Dear Guest, We’re sorry to hear that your stay did not fully meet expectations and regret that the overall condition of the property left a negative impression. At the same time, we do appreciate you recognizing our staff, as well as the comfort and cleanliness of your room. Your feedback has been shared with the appropriate teams so we can address these concerns and improve overall presentation and consistency moving forward. We’re glad you would consider staying with us again, and we hope to welcome you back for an even mo... read more
The person that checked me in appeared as if she didn’t want to be bothered the elevator was broken so we had to climb the stairs with our things
Business response:
Dear Guest, Thank you for sharing your feedback. We’re glad your visit was a positive one overall, though we regret the challenges you encountered along the way. The initial interaction at check-in should feel welcoming, and we’re sorry it did not come across that way. We also understand how inconvenient it must have been to manage luggage without elevator access, and we apologize for that disruption. Your comments have been shared with our team for review and awareness. We appreciate you bringing this to our attention and h... read more
Frequently asked questions about Extended Stay America Select Suites - Atlanta - Lithia Springs
How is Extended Stay America Select Suites - Atlanta - Lithia Springs rated?
Extended Stay America Select Suites - Atlanta - Lithia Springs has a 3.3 star rating with 941 reviews.
When is Extended Stay America Select Suites - Atlanta - Lithia Springs open?
Extended Stay America Select Suites - Atlanta - Lithia Springs is open now. It will close tomorrow at 12:00 a.m.