This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Atlanta - Lithia Springs
- Other
- Lithia Springs, GA
About this business
Location details
1356 Trae Lane, Lithia Springs, GA, 30122, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Nothing makes us happier than to see that you enjoyed a wonderful time at our clean and spacious suites! Thank you so much for allowing us to host you and we hope to see you again soon!
Staff was not professional or friendly during check in.
Business response:
Thank you for your review. We are so sorry that you did not have the exceptional experience that we intended for you due to the issues with customer service. We work diligently to ensure that we are providing a high-level of service and can't apologize enough that we missed the mark in this area. Please know that we will address this concern with our team for further action and review. We do hope that your future travels are wonderful. -Sarah, Guest Engagement Team - WoodSpring Suites
Saved By Grace Ministries Awesome staff and manager
Business response:
Thank you for your review, Azor! We are thrilled to see that you enjoyed such a great stay at our hotel!!! We would love another opportunity to host you the next time your travels bring you this way!
Sheets wasn’t clean. The kitchen was dirty. The employees was amazing!
Business response:
Thank you for your review. We are so sorry for the issues with the overall cleanliness, but are happy to see that you enjoyed such great service from our team. We will work hard to improve in these areas so that we can avoid them for all our future guests.
Business response:
We are pleased you had an overall pleasant stay with us. Thank you for allowing us to host you and we wish you all the best in your travels.
I really liked that it was only 7 mins from six flags considering that was my main reason being in the area. There was also a gas station near by so that was very convenient. The only thing I didn’t like/found annoying is that the room did not have a trash can and even tho it said they were a non smoking hotel someone smoked some strong weed and you can smell it throughout the entire place. Other than that everything was great.
Business response:
Thank you for sharing your experience as we truly value the opinions of our guests. We are so happy that your overall stay was a great one and appreciate your feedback on how it could have been better. We do hope we have another chance to show you an exceptional experience and wish you all the best in your future travels.
The stay was very nice, the staff wasn’t very professional. When I arrived to check in their was a man at the door that rudely asked if I had already stayed there in order to let me in the door like it wasn’t check in time and he didn’t see all the bags I was carrying. They had too many computer problems with not just me but other customers as well so they ended up sticking me with 2 beds when I requested one because that was all that was clean at the moment but I feel like it was because they didn’t want my partner and I in... read more
Business response:
Thank you for your review. We can't tell you how saddened we are to see that you experienced issues with customer service. This is an area that we are known for and can't apologize enough that this did not come across. We are so sorry for the negative impression that you were left with and can assure you that this will be addressed with our team at the property for immediate action. We appreciate you allowing us to host you and we wish you all the best in your future travels.
Frequently asked questions about Extended Stay America Select Suites - Atlanta - Lithia Springs
How is Extended Stay America Select Suites - Atlanta - Lithia Springs rated?
Extended Stay America Select Suites - Atlanta - Lithia Springs has a 3.2 star rating with 825 reviews.
When is Extended Stay America Select Suites - Atlanta - Lithia Springs open?
Extended Stay America Select Suites - Atlanta - Lithia Springs is open now. It will close tomorrow at 12:00 a.m.