Extended Stay America Select Suites - Atlanta - Perimeter - Peachtree Dunwoody

Business response:

Dear Guest,Thank you for the kind comments regarding our front desk staff. However, we regret any issues that left you with a less-than-perfect impression of our hotel. Please accept our apologies if you experienced any inconvenience. We encourage you to try us again, as we are confident you will enjoy the excellent hospitality we are known for providing.Sincerely,Hotel Management 

Business response:

Dear Tina, We are sorry for the cleanliness concerns and other disturbances you outlined about the room. We assure you that we will do everything possible to discourage their entrance to our hotel. Our pest control provider has serviced the hotel, and we will ensure procedures are being followed to prevent any future issues. We truly regret that these aspects led to your departure. We truly hope this unfortunate situation will not prevent you from staying with us again. We look forward to having the opportunity to give you t... read more

Business response:

Dear Guest, We are very disappointed to learn of the issues you experienced, and we want to extend our apologies for these frustrations during your time with us. We value our guest's feedback and are grateful for comments that help us identify areas where we may need additional attention. We will address this appropriately, and we hope you will revisit and allow us to give you the outstanding experience we are known for providing. Sincerely, Hotel Management 

Business response:

Dear Juan,Thank you for your kind review of your stay with Extended Stay America. We are pleased to read about your enjoyable visit and that our comfortable beds provided you with a relaxing night’s sleep. Thank you for choosing to stay with us; we hope to have the opportunity to welcome you back soon.Sincerely,Hotel Management