Extended Stay America Select Suites - Atlanta - Perimeter - Peachtree Dunwoody

Business response:

Nitaboo, thank you for choosing to stay with us. We are sorry for the housekeeping and maintenance issues you encountered in your room. We have shared your feedback with the appropriate teams, and we are working with them to fix the problems you outlined. We hope to have the opportunity to make your next visit perfect in every respect. Sincerely, Hotel Management 

Business response:

Van, thank you for choosing Extended Stay America and for the perfect rating. We are thrilled to know we met all your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

Thank you for your recent stay and for taking the time to post your review. On behalf of our entire staff, we sincerely apologize for the housekeeping issues you experienced. We assure you that what you experienced is not typical, and we ask that you give us another try whenever you return to the area. We look forward to having you visit again so that we can provide you with a better stay. Sincerely, Hotel Management 

Business response:

Yahaira, thank you for staying with us and taking the time to post a review. We are terribly sorry for the problems you experienced, especially with regard to our front desk service and the odor you encountered in your room. We will share your concerns with the appropriate teams, so that such instances are not repeated. We can absolutely do better, and we hope you will give us another opportunity to serve you in the future. Sincerely, Hotel Management 

Business response:

Britni, thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

Deanna, thank you for evaluating your stay. Your rating indicates that we may have room for improvement in some areas. We hope you will give us a chance to redeem ourselves the next time you are in the area. Sincerely, Hotel Management 

Business response:

Andre, thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity to welcome you back soon for a much better experience. Sincerely, Hotel Management 

Business response:

Malcolm, thank you for your terrific rating of Extended Stay America. We are pleased your stay with us was a great one, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you for your review. We are glad to learn you had a great stay with us at Extended Stay America and that our friendly service met your expectations. However, we appreciate all your feedback and regret any inconvenience this may have caused. We hope to be your hotel of choice whenever you return to the area. Sincerely, Hotel Management