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Extended Stay America Select Suites - Birmingham - Pelham
- Hotels
- Pelham, AL
About this business
Location details
101 Bishop Circle, Pelham, AL, 35124, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
When I first arrived at 8pm, there was no one at the desk. There was a sign that, in large print said "I'll be right back. I'm assisting another guest." After I waited for about 10 minutes someone who had already checked in returned to the lobby and knew that I actually had to call on the lobby phone for an employee (who was just through the door in the back behind the desk) to come out and help. When I went to check out around 8:30 am, a wooden shutter was rolled down at the front desk and instructions to call on a cell pho... read more
Clean place
Business response:
Dear Jermaine, Thank you so much for your kind words about Extended Stay America! We're thrilled to hear that you found our hotel exceptionally clean during your stay. Our dedicated team works hard to ensure a pristine environment for all our guests. Your positive feedback means a lot to us, and we look forward to welcoming you back for another spotless experience.Sincerely,Hotel Management
Room was clean and completely acceptable. Mattress was not comfortable at all and bed springs where noisy.
Business response:
Dear Shawn, Thank you for your feedback regarding your recent stay. We are pleased to hear that you found the room clean and acceptable. However, we apologize for any discomfort caused by the mattress and noisy bed springs. Guest comfort is important to us, and we will address your concerns with our team to ensure improvements are made. Your comments are valuable, and we appreciate your understanding. We hope to welcome you back for a more comfortable stay in the future.Sincerely,Hotel Management
The big complaint would be the door to the hotel where you had to use your key card to get in. Took several tries each time but it was safe area and wonderful staff. Beds were not the best but comfortable
I was pleased with the helpfulness of the night staff.
Business response:
Dear Reginald, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations for our associate's services, and we are delighted you enjoyed your stay. We enjoyed hosting you at Extended Stay America; we hope to see you again soon. Sincerely,Hotel Management
Had to wait 10-15 mins for front desk attendant to come to front desk. Hotel smelled of tobacco.
The floors were filthy and when I told the front desk, they indicated it was hard to clean the floors. Roaches came from the outlets in the kitchen and bathroom, and I stopped to tell the front desk at 10 AM and the window was closed. There was no iron or board in the room. We checked out.
Business response:
Dear Phyllis, We apologize for the inconvenience you experienced during your stay. We understand your concerns and assure you that we take cleanliness seriously. Regarding the maintenance issues, we will address them promptly to ensure a comfortable stay for future guests. We appreciate your feedback as it helps us improve. Please consider giving us another chance in the future to provide you with a more enjoyable experience. If there's anything further we can assist you with, please don't hesitate to reach out.Sincerely,Hot... read more
Frequently asked questions about Extended Stay America Select Suites - Birmingham - Pelham
How is Extended Stay America Select Suites - Birmingham - Pelham rated?
Extended Stay America Select Suites - Birmingham - Pelham has a 3.4 star rating with 620 reviews.
When is Extended Stay America Select Suites - Birmingham - Pelham open?
Extended Stay America Select Suites - Birmingham - Pelham is open now. It will close tomorrow at 12:00 a.m.