Extended Stay America Select Suites - Boca Raton - Deerfield Beach

Business response:

Dear Diane, We sincerely apologize for the condition of the entry floor during your visit. We understand how important cleanliness is and regret that it did not meet your expectations. Please rest assured that we take such feedback seriously and will ensure that proper attention is given to maintaining the cleanliness of all areas. Your experience is important to us, and we appreciate you bringing this to our attention. We hope to have the opportunity to serve you better in the future. Sincerely,Hotel Management 

Business response:

Thank you for choosing Extended Stay America and for taking the time to provide feedback about your experience. We value your opinion so we can continue to improve the service we offer. It was a great pleasure for me to read the comments you submitted. One of the greatest rewards of my job is receiving encouraging feedback such as yours. Our staff at the Extended Stay America Select Suites Deerfield Beach takes pride in creating a memorable, exceptional “home away from home” for our guests. Hearing that we have accomplished ... read more

Business response:

Dear Tauntiana, Thank you for taking the time to share your experience with us. We appreciate your feedback. Our objective is to create lasting memories for our guests; therefore, we are sorry that we did not meet your expectations. We will review your comments appropriately, and we hope you will give us another opportunity to show you the hospitality we are dedicated to providing.Sincerely,Hotel Management