Extended Stay America Select Suites - Boca Raton - Deerfield Beach

Business response:

Dear Mary, I would like to thank you for posting such an amazing review about your recent stay with us. It gives my team and I great satisfaction to know they went above and beyond to provide you the best experience. Thank you again for your kind words and we look forward to seeing you in the future. Thank you, Management 

Business response:

Thank you for taking the time to complete the survey regarding your recent stay at our hotel. We were pleased to know that you enjoyed your stay with us. It is our goal to deliver a wonderful experience to each of our guests, and I’m glad we were able to achieve our goal for you. We would like to take this opportunity thank you again, my team and I greatly appreciate your feedback and your positive comments. Thank you again for your business and we look forward to seeing you at our hotel again. 

Business response:

Dear Angie, Thank you for taking the time to post such a wonderful review of our hotel. It is so great to hear that you enjoyed your stay. We look forward to seeing you again the next time you are in the area. Sincerely, management 

Business response:

Dear Valued Guest, We regret to hear that our hotel did not meet your expectations. We know many extended stay hotels provide kitchenware so we can understand how that would be anyone’s natural expectation. Here at WoodSpring Suites, we live by our slogan "It's Simple. Done Better". Many guest come with their own kitchenware as they are in between homes; however, we do have kitchenware available for sale. This allows us to provide you with the best value possible, while also allowing us to ensure sanitation isn't an issue. ... read more

Business response:

Dear Abbey, Thank you for taking the time to post a review about your recent stay at out hotel. Please accept my sincerest apologies for the experience you encountered during your stay. We appreciate all feedback good and bad to help us improve our guest experience. However, we do have two staff member in the building at all times just in case of emergencies. Hopefully we can welcome you back to prove to you in the future, a better experience. Thank you, Management 

Business response:

Dear Mark, I would like to thank you for posting such an amazing review about your recent stay with us. It gives my team and I great satisfaction to know they went above and beyond to offer you an exceptional experience at the hotel. Thank you again for your kind words and we look forward to seeing you in the future. Thank you, Management 

Business response:

Dear Valued Guest, Thank you for taking the time to post a review about your recent stay at our hotel. I would like to apologize for the lack of urgency to figure out the noise you experienced. Please know that this is not our standard and we do hope that you give us another opportunity to provide you with a better experience in the future. Sincerely, Management 

Business response:

Dear Valued Guest, It gives me great satisfaction to read that you had such a great stay at our hotel. Needless to say, by not placing those items in our rooms, we have significantly reduce our prices, which our guests enjoy. On the other hand, it is feedback like this that we learn from and use to improve. Thank you so much for your comments. We look forward to welcoming you back for another fantastic stay. Sincerely, Management 

Business response:

Thank you for taking the time to complete the survey regarding your recent stay at our hotel. We were pleased to know that you enjoyed your stay with us. It is our goal to deliver a wonderful experience to each of our guests, and I’m glad we were able to achieve our goal for you. We would like to take this opportunity thank you again, my team and I greatly appreciate your feedback and your positive comments. Thank you again for your business and we look forward to seeing you at our hotel again.