This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Charleston - North Charleston - I-526
- Hotels
- North Charleston, SC
About this business
Location details
4835 Rivers Ave, North Charleston, SC, 29406, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Vending machines didn't work, room needed paint, fridge looked rusty, and cab ordered for 5 a.m. through front desk did not show up.
Business response:
Dear Mary, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. We hope to have another occasion to host you in the future and provide you with the seamless stay you... read more
While not the best, not the worse. We picked it because it was dog friendly. They did a great job for inside dog friendly but not outside.
Business response:
Thank you for reviewing your stay with us, Matthew. We appreciate your feedback and wish you all the best in your future travels.
Not Recommended We will not stay here again. I knew that we would be arriving late at night so I called ahead earlier in the afternoon to let the front desk know. They said the late arrival around 2-3am would be fine and they would note it on our reservation. We arrived at 2:30am to find that the front desk had us listed as a no show and had already charged me for the room. They also did not have another double room available as I had booked and paid for. After fumbling around with papers on the desk, the clerk check the reg... read more
Business response:
Dear Guest, Thank you for your feedback regarding your stay with us. We appreciate hearing about the items we do well, in addition to the areas we can improve. We regret that you were unsatisfied with some areas during your stay with us. Please accept our apology for the inconvenience you experienced. We will be sure to follow up with the departments mentioned to reinforce our high standards. Thank you once more for your review and for allowing us the opportunity to improve. We hope to welcome you again in the future.Sincere... read more
It says free Wifi, but in order to get Wifi we have to call tech company, long waiting, and they ask all kinds of information of device you use. I gave up using Wifi.
Business response:
Dear Mika, Our gratitude for taking the time to review your stay with us. Your total satisfaction is always our top priority; therefore, we are disappointed that we could not provide you with the exceptional stay we want you to enjoy. We know how important it is to have seamless connectivity; therefore, we sincerely apologize for the difficulties you encountered with the internet. We regret we were unable to resolve the issue while you were here. We will follow up with this to ensure there are no remaining issues, and we app... read more
I stayed in room 324 for a week. I had several roaches in my room before they decided to spray on Thursday 4/14.
Business response:
Thank you for reviewing your stay with us, Janelle. Please accept our sincerest apologies for the issues that you encountered these issues. We can assure you that we will handle this accordingly through the proper channels. We do wish you the best in your future travels.
Its the roaches for me man
Business response:
Thank you for your review, Nefertitti. We can certainly understand your frustration regarding the issue you experienced with pest sightings. We work hard to rid all our properties of pests and can't tell you how disappointed we are to see that this was your encounter. Let me assure you that we will notify our pest control provider of your finding so that we can address it immediately. We apologize for any inconvenience that this caused and hope that your future travels are wonderful ones.
Frequently asked questions about Extended Stay America Select Suites - Charleston - North Charleston - I-526
How is Extended Stay America Select Suites - Charleston - North Charleston - I-526 rated?
Extended Stay America Select Suites - Charleston - North Charleston - I-526 has a 2.7 star rating with 1,002 reviews.
When is Extended Stay America Select Suites - Charleston - North Charleston - I-526 open?
Extended Stay America Select Suites - Charleston - North Charleston - I-526 is open now. It will close tomorrow at 12:00 a.m.