Extended Stay America Select Suites - Chicago - Darien

Business response:

Thank you so much for the positive rating. It’s a pleasure knowing your overall visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to provide your feedback. We apologize your stay was impacted by the ongoing renovation. We plan the noisiest work when it will cause the least disturbance to our guests, and regrettably, this was unavoidable. We hope you will come back after the renovations have been completed. Your concern regarding our breakfast will be discussed with our Brand Leaders when updating our selections moving forward. We would love the opportunity to provide you with a more peaceful experience. Sincerely, Hotel M... read more

Business response:

Patrick, thank you for your 5-star rating. Our aim is to provide an excellent stay, and we are happy you experienced the same with us at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back again soon. Sincerely, Hotel Management 

Business response:

Patricia. we sincerely apologize for falling short of your expectations for a comfortable and enjoyable stay. Your experience is shared with our housekeeping department to do a deep cleaning of the rooms. We have strict policies where we prohibit smoking in some areas so we appreciate you bringing this to our attention as we can address it appropriately. We hope you’ll choose us again on your next trip to our area. Sincerely, Hotel Management 

Business response:

Johanna, thank you for sharing your feedback. Although you liked most of our offerings during your pleasant stay, we are sorry for the cleanliness issue. Your feedback is shared with our housekeeping team to be more diligent going ahead. We hope to have another chance to deliver you with an exceptional experience. Sincerely, Hotel Management 

Business response:

We are pleased to see your stay was a great one and thanks for your 4-star rating. All of us at Extended Stay America, look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

Thank you for being our guest at Extended Stay America. We appreciate your feedback and are delighted that your visit with us was a great one. It was good to have you here, and we hope you will come and see us again soon. Sincerely, Hotel Management 

Business response:

Victoria, it was a pleasure to have you again at Extended Stay America. We are thrilled to know how much you enjoyed your stay and that our staff met and exceeded your expectations. Thank you for your kind words about Veronica. We certainly will share your compliments with her. On behalf of everyone here, we invite you to stay with us again the next time you visit Chicago. Sincerely, Hotel Management 

Business response:

Victoria, thank you for being our guest at Extended Stay America. It's so great to see your compliments specific to our staff members. Veronica is definitely favorite of our guests, and we will make sure to recognize her efforts as well. Thanks again for allowing us to be of service. We look forward to your next visit. Sincerely, Hotel Management