Extended Stay America Select Suites - Chicago - Rolling Meadows

Business response:

Dear Mircea, It was a pleasure having you as our guest at Extended Stay America, and we thank you for sharing your review with other travelers. It's great to hear you enjoyed your stay and that our property and service met all your expectations! We look forward to sharing your positive feedback with our team. We hope you will revisit the next time you are in the area. Sincerely, Hotel Management 

Business response:

Dear Kaye, Thank you for choosing Extended Stay America and for your terrific review. We’re glad to hear your check-in process was handled efficiently and appreciate your recognition of our team member’s assistance. At the same time, we acknowledge that timeliness and consistency are key, and we remain committed to improving in all areas. We hope to welcome you again soon for an even smoother and more enjoyable stay. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for taking the time to share your feedback. We appreciate your comments, which help us continue to enhance the guest experience. As an extended stay property, many guests prefer to bring their own essentials; however, basic toiletries like shampoo are available upon request at the front desk for added convenience. We also regret any inconvenience caused by the hot water issue and have informed our maintenance team to ensure it is promptly addressed. Your observations are valued, and we hope to welcome y... read more