Extended Stay America Select Suites - Chicago - Rolling Meadows

Business response:

Dear Kaye, Thank you for choosing Extended Stay America and for your terrific review. We’re glad to hear your check-in process was handled efficiently and appreciate your recognition of our team member’s assistance. At the same time, we acknowledge that timeliness and consistency are key, and we remain committed to improving in all areas. We hope to welcome you again soon for an even smoother and more enjoyable stay. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for taking the time to share your feedback. We appreciate your comments, which help us continue to enhance the guest experience. As an extended stay property, many guests prefer to bring their own essentials; however, basic toiletries like shampoo are available upon request at the front desk for added convenience. We also regret any inconvenience caused by the hot water issue and have informed our maintenance team to ensure it is promptly addressed. Your observations are valued, and we hope to welcome y... read more

Business response:

Dear Sandra, Thank you for taking the time to share about our hotel. We are sorry you were disappointed with some aspects of your stay. We strive to maintain high standards, not only in service but also in keeping with our hotel's overall look and feel. Your valuable input helps us make strategic changes that align with our guests' preferences. We do appreciate your kind comments on our clean rooms and that you found us to be an excellent value. Thank you for choosing us during your time in the city, and we hope to see you a... read more