Extended Stay America Select Suites - Denver - Tech Center - Central

Business response:

Jorge, thank you for the comments.We aresorry to hear you were inconvenienced by cleanliness issues in your bathroom. Our maintenance team takes great pride in ensuring everything is working properly in each suite. We have addressed this with our staff, and we are confident this will not be repeated. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management 

Business response:

Robert, thank you for sharing your experience with fellow travelers. We are glad you were pleased with our immaculate accommodations. We understand that fresh and clean accommodations are of the utmost importance, and we are very proud of our housekeeping associates for the great work they do. Thank you for taking time out of your day to recognize our efforts. We hope you choose Extended Stay America any time your travels bring you back this way. Sincerely, Hotel management 

Business response:

Krishtian, it was a pleasure to read your fantastic review about Extended Stay America. We strive to provide every guest with outstanding hospitality, and your compliments serve as an encouragement to all of us. Thank you for the recommendation to future guests! We hope to be your hotel of choice every time you visit our area. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are glad you enjoyed your stay overall. However, we are sorry that the condition of your room did not meet your expectations and the inconvenience it caused. We have taken note of the concerns you raised as we are continually striving to ensure a perfect visit for every guest. We value your feedback and hope you will give us the opportunity to host you again and provide you with the service you deserve. Sincerely, Hotel Management 

Business response:

Thank you for your review. We are sorry for the inconvenience you had at the time of check-in and for the cleanliness issue you encountered. Your feedback has been discussed with our housekeeping team to ensure we are diligent in our efforts moving forward. We hope you will change your mind and give us another opportunity to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management 

Business response:

Thank you for your review. We are happy to know you had an overall pleasant stay with us and liked our pet-friendly policy. However, we are sorry our property was not to your expectations. We value your feedback and look forward to welcoming you back soon for a much better experience. Sincerely, Hotel Management