Extended Stay America Select Suites - Denver - Tech Center - Central

Business response:

Dear Guest, Thank you for your feedback. We’re glad to hear that you appreciated the quiet environment and that we were able to provide you with a room with working appliances. However, we regret to learn about the issues with the room odors. We take such matters seriously and will address them to ensure a more pleasant experience for future guests. Your input is valuable, and we hope to have the opportunity to better serve you in the future.Sincerely,Hotel Management 

Business response:

Dear Richelle,I hope that you give us a chance to make your stay better next time. 

Business response:

Dear Richelle,Thank you for the feedback and look forward to your staying with us on your next trip. 

Business response:

Dear David,Thank you for the feedback. 

Business response:

Dear Belinda,We appreciate the feedback and will ensure to focus on the smells of our rooms. We look forward to exceeding your expectations on your next visit. 

Business response:

Ann, Thank you for the feedback! 

Business response:

Ruban, Thank you so much for the feedback! 

Business response:

Dear Jocelyn, Thank you for your feedback. We sincerely apologize for the inconvenience caused by the overbooking situation. This is not the experience we aim to provide. Please contact our management team directly at [contact information] so we can address your concerns and find a way to make it right. We appreciate your understanding and hope to serve you better in the future.Sincerely,Hotel Management 

Business response:

Dear Charman, Thank you for your feedback. We sincerely apologize for any confusion or inconvenience you experienced with your booking. We take such matters seriously and are investigating this issue with Expedia to prevent future occurrences. Your satisfaction is important to us, and we appreciate your understanding. We hope to have the opportunity to provide a better experience in the future.Sincerely,Hotel Management