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Extended Stay America Select Suites - Detroit - Warren
- Other
- Warren, MI
About this business
Location details
30125 N. Civic Center Dr., Warren, MI, 48093, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No swimming pool or continental breakfast. No coffee makers in the room and no vending machines or ice machine.
Business response:
Thank you for staying with us and for taking the time to post a review. We regret we did not have a pool you were expecting and apologize for your disappointment with our breakfast offerings. We will follow up on your concerns to ensure we are well poised to serve our future guests. Also, coffee makers are available at the front desk at any time and are complimentary. Kindly note, we have a full-size refrigerator with ice trays for guests’ convenience in every room, and therefore, we do not have ice machines. We understand t... read more
Friendly staff, everything nice & clean. Big room, very comfortable. I love this hotel. Will stay in future .
Business response:
Thank you for being our guest and for taking time to review your experience at Extended Stay America. We are delighted you enjoyed your stay with us and loved our courteous service. We are also glad you liked our spacious, comfortable accommodations and well-maintained property. We appreciate your feedback and look forward to your next visit. Sincerely, Hotel Management
The hotel lobby was dirty and smelly. The gentleman that processed our reservation took a minute to get it correct. The bed was clean, but I had to re-clean the bathroom sink, floor and shower.
Business response:
Tracey, thank you for reviewing your recent visit. We are sorry for the cleanliness issues you faced and for the time taken at check-in. Your feedback will be shared with the appropriate team so that we are more diligent in our efforts. We appreciate you being our guest and hope to have another chance to provide you with a better experience. Sincerely, Hotel Management
Front desk always unattended, smelled like marijuana right when you stepped in the front door and in all of the hallways, previous customers hair shavings left all over bathroom counter, small child pushed a screen out of 3rd floor window unattended and couldve fallen out the window. Very spacious room with 2 queen beds, pullout sofa, full kitchen, desk, coffee table for a great price.
Business response:
Dear Valued Guest, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely Hotel Management.
The cleanliness was bad.the bed sheets was not clean. The pillows was not clean.the dishwasher must be clean. The staff must clean the bed sofa and put bed cover.
Business response:
Thank you for choosing to stay with us. We're sorry for the cleanliness issues you encountered in your room. Please be assured that we have discussed your feedback with our housekeeping team to be more diligent with their efforts moving forward. Hopefully, we will have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
We drove for 10.5hrs, didnt really know what time we would be there for our room. We finally get there around 11am, walk in and it smelled like old people and was hot! We asked if we could check in early even if we had to pay a fee, (3 Housekeepers and one lady sitting in a chair) She politely said she had nothing avail. With a fake smile. We said ok, and asked if we could use a bathroom (most Hotels have a public restroom for guest) and she said politley with her fake smile " I dont have one avail." So... We called another ... read more
Business response:
Thank you for your review. We apologize for not being able to accommodate all your request and the inconvenience it caused. Please be assured that we have discussed your feedback with our front desk team to be more diligent with their efforts moving forward. Hopefully, we will have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Detroit - Warren
How is Extended Stay America Select Suites - Detroit - Warren rated?
Extended Stay America Select Suites - Detroit - Warren has a 3.2 star rating with 842 reviews.
When is Extended Stay America Select Suites - Detroit - Warren open?
Extended Stay America Select Suites - Detroit - Warren is open now. It will close tomorrow at 12:00 a.m.