Extended Stay America Select Suites - Detroit - Warren

Business response:

We appreciate you choosing our hotel and for providing your rating. It was good seeing you were satisfied with our service and facilities, but we are sorry that we couldn't hit the mark of your expectations for a perfect visit. We hope you'll choose to stay with us in the near future. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity of welcoming you back soon for a much better experience. Sincerely, Hotel Management 

Business response:

Thank you for choosing Extended Stay America. It is a delight to know you were happy with the comfort of your well-appointed room and that you experienced a great night’s sleep in your cozy bed. Your review is appreciated, and we hope to be your choice of hotel in the future as well. Sincerely, Hotel Management 

Business response:

Thank you for your 5-star rating. We are delighted to know you loved each and every aspect of our hotel. We hope to welcome you back soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

Thank you for being our guest at Extended Stay America. We take great pride in providing our guests with a comfortable stay and rating like yours let us know we are on the right track. It was so good to have you here, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Zhe, thank you for sharing a feedback about your stay. Although we are happy you liked your spacious room, we are sorry for the inconvenience caused to you due to our hotel policies. We hope this did not overshadow your otherwise positive stay with us and that you will choose us again in the future. Sincerely, Hotel Management 

Business response:

Jennifer, thank you for the feedback about your stay at our hotel. We are sorry to read there were some concerns during your stay. To make sure this doesn't happen again, we are actively working with our staff to improve our guest experience. We hope you will give us another opportunity to provide you with the excellent experience you deserve. Sincerely, Hotel Management 

Business response:

Mario, thank you for evaluating your stay with us. We’re glad to know you liked your well-maintained room, but we’re sorry for the slow internet connectivity in your room and for not meeting your expectations with our grab-and-go breakfast. Please be assured that we have shared your feedback with the concerned departments to fix the issue you mentioned. Hopefully, we will have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management 

Business response:

Thank you for choosing Extended Stay America and for the five-star rating. We are thrilled to know we met all your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management