Extended Stay America Select Suites - Fayetteville

Business response:

Dear Guest, Thank you for sharing your feedback. We are glad to know you found the stay to offer reasonable value during your visit. Maintaining a secure and comfortable environment for our guests is very important, and comments like yours are helpful in ensuring that standards are consistently upheld. Please be assured that your observations will be shared with the appropriate team. We appreciate you taking the time to bring this to our attention and value the opportunity to continue improving the overall guest experience. ... read more

Business response:

Dear James, Thank you for staying with us and sharing your concerns. Please accept our apologies for not meeting your expectations during your visit. We want to reassure you that we do everything possible to discourage the entrance of outside insects. Our pest control provider services our hotel on a routine basis. However, we will address this with them to guarantee any future issues. We regret the frustrations you experienced, and we are very grateful for your patience. Thank you again; we hope you will give us a second ch... read more

Business response:

Dear Guest, We are so glad to hear you had a great experience—it’s always wonderful to know when guests leave happy! Your kind words mean a lot to our team. Thank you for choosing Extended Stay America, and we hope to welcome you back again soon for another enjoyable visit. Sincerely, Hotel Management