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Extended Stay America Select Suites - Fayetteville - Owen Dr.
- Hotels
- Fayetteville, NC
About this business
Location details
408 Owen Dr., Fayetteville, NC, 28304, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Dear Contrela, thank you for choosing our hotel for your stay. We were disheartened to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
The room was supposed to be non-smoking, but it reeked of smoke. When I got home my luggage smelled of smoke
Business response:
Thank you for being our guest. We apologize for the smoke odor you encountered in your non-smoking room. Your feedback will help us enforce our no-smoking policy more effectively to ensure our future guests do not encounter such problem again going ahead. We understand the frustration and sincerely hope you will provide us another opportunity to serve you. Sincerely, Hotel Management
The new check out system made checking in a lot faster and easier
Business response:
It is a pleasure to read about your wonderful stay with us at Extended Stay America. We work hard to ensure every guest has a comfortable and enjoyable experience, and we will share your flattering compliments with our team. Thank you for leaving your comments, and we hope to welcome you back the next time you are visiting Fayetteville. Sincerely, Hotel Management
Totally adequate. A pretty good stay. Totally adequate
Business response:
Helen, we are so glad you enjoyed your time at Extended Stay America. Thank you for the nice review, and we look forward to your next visit. Sincerely, Hotel Management
I was disappointed. When I arrived I was told they only had 1 room available, on the second floor. I had booked a handicapped room and was told by phone they had given me a studio room. Even with an elevator it was difficult to get my belongings up to the 2nd floor, which was all the way across the width of the hotel, and then all the way across the back to the last room. We ran out of toilet paper (only 2 rolls for 4 day stay) and had to buy some. Water from the kitchen faucet was only a trickle. The commode would not flush... read more
Business response:
Thank you for choosing to stay with us. We are sorry for the maintenance issue you experienced in your suite and regret that we could not accommodate you with the room you requested. Your concerns will be shared with the appropriate teams to see that this does not repeat going forward. Please know we take your feedback seriously and will use it to improve our guest experience. Sincerely, Hotel Management
Had to ask for a room that would have hot water in the morning for a shower. They know many rooms will not provide this.
Business response:
Lisa, thank you for your review of Extended Stay America. We appreciate your ratings and hope you had an overall good stay. Please know we regularly inspect our rooms to make sure our guests do not encounter any plumbing issues. We invite you to visit us again the next time you are in our area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Fayetteville - Owen Dr.
How is Extended Stay America Select Suites - Fayetteville - Owen Dr. rated?
Extended Stay America Select Suites - Fayetteville - Owen Dr. has a 3.3 star rating with 2,363 reviews.
When is Extended Stay America Select Suites - Fayetteville - Owen Dr. open?
Extended Stay America Select Suites - Fayetteville - Owen Dr. is open now. It will close tomorrow at 12:00 a.m.