Extended Stay America Select Suites - Firestone

Business response:

Dear Guest, We are thrilled to hear that our team made such a positive impression during your stay. It is always rewarding to know our efforts to create a welcoming and helpful environment are appreciated. Thank you for taking the time to share your experience, and we look forward to hosting you again soon at Extended Stay America, providing the same friendly and enjoyable visit you experienced this time. Sincerely, Hotel Management 

Business response:

Dear Erik, We are glad to hear you found your stay comfortable and enjoyed the property’s condition! We appreciate your feedback regarding the absence of a coffee maker and apologize for any inconvenience this caused. At Extended Stay America, we are always looking for ways to enhance guest convenience, and your input helps us improve. We look forward to welcoming you back for another pleasant and relaxing visit soon. Sincerely, Hotel Management 

Business response:

Dear Thomas, Thank you for taking the time to share your experience. It is a pleasure to know that your overall stay left you with a favorable impression. Creating an environment where guests feel comfortable and supported is always a top priority, and feedback such as yours helps confirm that effort while also guiding areas where further refinements can be made. Your comments are greatly appreciated, and we look forward to the opportunity to welcome you again for an even more satisfying visit. Sincerely, Hotel Management