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Extended Stay America Select Suites - Gulfport
- Hotels
- Gulfport, MS
About this business
Location details
8420 US 49, Gulfport, MS, 39501, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room was the cleaners, floors was dirty and needed redone as well as the side of the bath tub needing wiped down. I went and bought my own cleaner and asked the front desk for a broom to declension my room. The main lady was super helpful and a delight to deal with. The older lady was super rude and didn’t speak well to guest.
Business response:
Thank you for bringing the issues with the cleanliness and customer service to our attention, Tiffany. We can't apologize enough for failing to exceed your expectations and deliver a clean and comfortable stay. We will make sure that we take your feedback and address it at the property level for proper action and review. Thank you for letting us know how we are coming across, and we wish you all the best in your future travels.
Business response:
We are so glad our accommodations met your needs so beautifully during this stay. We are pleased it was a wonderful 'Simple. Done Better.' experience for you and we are ecstatic to see that you enjoyed your time with us, Tosha!
Business response:
Thank you for the great rating, Kimberly! We are so glad you enjoyed your stay here. Thank you so much for choosing WoodSpring Suites!
Business response:
We are so pleased that you enjoyed a wonderful stay with us. Thank you for the terrific rating!
Business response:
We are so happy to see that you enjoyed your time with us, Gloria! Thank you so much for choosing WoodSpring Suites!
It's a quiet place, not bad. The only issue I had was the lady that checked me in was strung out on some kind of drugs. The staff that checked me out were wonderful. Just that one lady got on my nerves.
Business response:
We appreciate the thoughtful feedback and we'll use it to help us improve. Thank you for the review and we're glad you enjoyed an all-around great stay!
They don’t provide anything for the kitchen. They don’t have an ice maker and the bed are uncomfortable. Very small not worth the money
Business response:
Thank you for your comments, Latisha. We're pleased that you found the in-room kitchen helpful but sorry to hear that our rooms did not provide you with the amenities you expected. We want guests to be able to choose only the amenities they want to use and we have found that many of our guests prefer to bring their own items, purchase at a local store, or find having kitchenware unnecessary. We also offer guests the option to buy a cookware or dining set at the Front Desk should that be of interest.
took 15 minutes for the water to get hot enough to take a shower. Bed was uncomfortable and slid every time I got into the bed.
Business response:
Julie, thank you for your feedback. We're so sorry to hear that the hot water was not to your liking during your stay and the bed was uncomfortable. We work hard to deliver a great experience to guests and we apologize that this was not the case for you. Thank you for letting us know so we can address the issue.
As soon as you walk in the room smells of mold. There was a roach on the floor & the toiletries weren’t refilled. Also the walls must be pretty thin as it was fairly noisy.
Business response:
Thank you so much for letting us know about your stay, Chelsea. We deeply apologize that you experienced unpleasant smells and also that there was a pest sightings. We take this feedback very serious and will make sure that this issue is addressed. Again, we apologize for any inconvenience that this caused.
Frequently asked questions about Extended Stay America Select Suites - Gulfport
How is Extended Stay America Select Suites - Gulfport rated?
Extended Stay America Select Suites - Gulfport has a 2.6 star rating with 926 reviews.
When is Extended Stay America Select Suites - Gulfport open?
Extended Stay America Select Suites - Gulfport is open now. It will close tomorrow at 12:00 a.m.