Extended Stay America Select Suites - Lexington Park - Pax River

Business response:

Dear Guest, Thank you for staying with Extended Stay America and taking the time to share your review. We’re glad to know that your visit was positive overall, and we appreciate your note regarding the pool. We apologize for any misunderstanding regarding the amenities and appreciate your feedback, which will help us provide clearer information for future guests. It was a pleasure having you as our guest, and we look forward to welcoming you back for another enjoyable stay. Sincerely, Hotel Management 

Business response:

Dear JAMES, Thank you for such a generous review of Extended Stay America. We’re delighted to know you enjoyed a clean room and appreciated the friendliness of our team. Your kind words mean a great deal to us and will be shared with the staff as encouragement to continue providing warm and attentive service. It was our pleasure to host your stay, and we look forward to your next visit. Sincerely, Hotel Management 

Business response:

Dear Bill, Thank you for taking the time to share your valuable feedback with us. We apologize that some aspects of your visit did not meet your expectations. Maintaining both the comfort and appearance of our accommodations is very important to us, and we will share your comments with the appropriate team as we continue to make improvements. We truly appreciate your input and hope you will consider giving us another opportunity to provide a more enjoyable experience in the future. Sincerely, Hotel Management