Extended Stay America Select Suites - Milwaukee - Waukesha

Business response:

Thank you for commenting about your stay at Extended Stay America. We are pleased to know that you enjoyed the convenience of our location and that we were able to meet your expectations for a great stay. It was a pleasure serving you, and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

Thank you for choosing our hotel. We are happy to read you liked our accommodations and had a pleasant visit, but we are sorry for the noise issue you encountered. We wish we would have known about this problem as we would have done our best to ensure you are comfortable. We hope you will return as we would love to provide you with a better experience and a good night's rest! Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We're glad to know our location was ideal for you, but we're sorry you were disturbed by the noise coming from the freeway. We wish we had the opportunity to address the issue while you were here as we would have done our best to ensure you were comfortable. It was our pleasure hosting you, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management 

Business response:

Thank you for sharing your experience at our hotel. We're glad to know you were pleased with the service provided by our associates, but we're sorry for the cleanliness and odor issues you encountered while you were here. Please be assured that we have shared your feedback with our housekeeping team to see where we went wrong so necessary improvements to our processes can be made to correct our performance. Hopefully, we will have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management 

Business response:

Thank you for choosing Extended Stay America and for the wonderful feedback. We are pleased you enjoyed our well-kept property and lover our excellent location close to places like shopping and dining. Thank you again for being, and we look forward to welcoming you again whenever your travels bring you back to our area. Sincerely, Hotel Management 

Business response:

Jay, thank you for being our guest. We are pleased to know you liked our front desk associate and had a pleasant stay. After reading your feedback about housekeeping not visiting your suite, it appears we may have missed an important communication during your check-in. To respect the privacy of our guests staying for long periods of time, our housekeeping service is conducted on a weekly basis, although we are always happy to provide housekeeping at your request for a minimal fee. And fresh linens and towels along with any t... read more