Extended Stay America Select Suites - Milwaukee - Waukesha

Business response:

Jay, thank you for being our guest. We are pleased to know you liked our front desk associate and had a pleasant stay. After reading your feedback about housekeeping not visiting your suite, it appears we may have missed an important communication during your check-in. To respect the privacy of our guests staying for long periods of time, our housekeeping service is conducted on a weekly basis, although we are always happy to provide housekeeping at your request for a minimal fee. And fresh linens and towels along with any t... read more

Business response:

Dear WisconsinGirl, our warm and friendly staff enjoyed hosting your stay and we appreciate the valued feedback. We are sorry for the inconvenience you experienced due to the smoke smell throughout the hallways. We have strict policies where we prohibit smoking in some areas so we appreciate you bringing this to our attention so we can address it appropriately. Thank you for being our guest and please come back to see us soon. Travel well. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity of welcoming you back soon for an even better experience. Sincerely, Hotel Management 

Business response:

Thank you so much for the positive rating. It’s a pleasure knowing your overall visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

Thank you for the glowing review of Extended Stay America. We are glad to know you found us to be a good value and loved your fully-equipped kitchenette. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

Tiffany, thank you for evaluating your visit to our hotel. Although you liked certain aspects of our hotel, we apologize for the issue you had concerning cleanliness. Your feedback is shared with our housekeeping team to be more diligent going ahead. We hope to have another chance to deliver you with an exceptional experience. Sincerely, Hotel Management 

Business response:

Thank you for choosing us and for rating your experience. We regret to have missed the opportunity to provide you with a perfect stay. We hope you will give us another chance to prove that we are committed to providing an exceptional visit to each of our guests. Sincerely, Hotel Management 

Business response:

Thank you for the great review! We love knowing how pleased you were with our location and appreciated the easy access to several stores and restaurants. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management