Extended Stay America Select Suites - Milwaukee - Waukesha

Business response:

Thank you for returning to stay with us. Although you had an overall nice time here, we are sorry for the issues you encountered with your room this time. We have shared your feedback with the respective teams and will certainly step up our efforts to improve our guest experience moving forward. We hope to have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management 

Business response:

We appreciate you choosing our hotel and for providing your rating. It was good seeing you were satisfied with our service and facilities, but we are sorry that we couldn't hit the mark of your expectations for a perfect visit. We hope you'll choose to stay with us in the near future. Sincerely, Hotel Management 

Business response:

Alexia, thank you for your feedback. We certainly apologize for any miscommunication regarding our dishware policy. Our front desk team makes every effort to communicate details on our amenities during check-in, and it appears as if we failed to share information on the availability of our dishes. To ensure cleanliness for every guest, we keep the dishware at our front desk, and we have shared your comments with my team for improvement. We also regret any other inconvenience caused while you were here. We hope to welcome you... read more

Business response:

Richard, thanks for posting a review so future travelers can read about your pleasant experience here at Extended Stay America. We are thrilled to read that you loved your well-appointed room and the great value we offer for the price. It was our pleasure serving you, and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

Robert, thank you for staying at Extended Stay America. We are glad to read you liked our courteous service and your comfortable room. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

Gilbert, thank you for being our guest. It was a pleasure hosting you at Extended Stay America. We appreciate you sharing your nice rating and hope to see you again soon. Sincerely, Hotel Management 

Business response:

Doug, thank you for being our guest. It was a pleasure hosting you at Extended Stay America. We appreciate you sharing your nice rating and hope to see you again soon. Sincerely, Hotel Management 

Business response:

Rosalina, thank you for sharing your excellent rating. We appreciate you choosing Extended Stay America. It was a pleasure hosting you, and we look forward to your return visit soon. Sincerely, Hotel Management 

Business response:

Thanks for evaluating your experience at our hotel. Although you had an overall comfortable stay, we apologize for not explaining our housekeeping policy to you upon arrival. As an extended stay property, housekeeping is done on a weekly basis to respect the privacy of our guests. We will remind our front desk staff to communicate this policy without fail to our guests moving forward. We hope to have another chance so we can deliver you an exceptional experience. Sincerely, Hotel Management