Extended Stay America Select Suites - Ogden

Business response:

Dear Tikia, Thank you for choosing our hotel and for taking the time to provide your feedback. We are glad our front desk staff provided you and your family with polite service. However, we apologize for any inconvenience you experienced during your stay. We understand that our hotel requires upgrades, and we are working to address this issue. We appreciate your patience and understanding as we continue to improve our facilities. We apologize for any inconvenience you experienced during check-in. We are always looking for wa... read more

Business response:

Dear RON, Our entire team at Extended Stay America would like to thank you for your generous comments about our clean hotel. We especially appreciate your kind remarks about our staff. We make every effort to provide the level of service you expect and deserve, so it is nice to hear when our efforts are recognized. We aim to create a loyal customer who will return at every opportunity! We enjoyed hosting your visit; we look forward to seeing you soon.Sincerely,Hotel Management 

Business response:

Dear Eric, Thank you for taking the time to share your feedback with us regarding your recent reservation experience. We apologize for any inconvenience you may have experienced upon check-in due to the unavailability of a room. We appreciate your understanding and patience, and we hope to have the opportunity to provide you with a seamless and enjoyable stay in the future. Thank you for bringing this matter to our attention.Sincerely,Hotel Management 

Business response:

Dear Karen, Thank you for posting a review of your recent stay with us. Our goal is to provide seamless and comfortable accommodations for every guest. Therefore, please accept our apologies for not meeting all your expectations during this visit. Brand standards require us to keep kitchenware at the front desk to ensure its cleanliness and provide them upon request from our guests. We are sorry if we missed communicating this with you during check-in. We hope you will choose us again as we are confident you will enjoy a mor... read more

Business response:

Dear Victor, We appreciate you taking the time to write a review about your stay with us at Extended Stay America. You enjoyed your comfortable suite, fully equipped kitchen, and friendly hospitality. Every team member is committed to ensuring our guests have an excellent stay, so thank you for recognizing their efforts. We will be sure to share your compliments with them. We hope to see you again soon! Sincerely,Hotel Management 

Business response:

Dear Rebecca, We appreciate your business and love exceeding your expectations. Thank you for recognizing our front desk team. Our entire staff is integral to our service, so we thank you for complimenting our efforts. We hope to welcome you back soon to Extended Stay America.Sincerely,Hotel Management 

Business response:

Dear Karen, Thank you for your recent stay and your feedback. We are sorry to hear we did not deliver the fresh and clean suite we are known for during your stay. We are very passionate about providing our guests with clean accommodations; therefore, we genuinely regret not meeting these expectations. We have shared your comments appropriately, and we hope you give us another chance when you return to our area. We have hairdryers available at the front desk for guests who need them. We are sorry that this was not communicate... read more

Business response:

Dear Guest, We appreciate you choosing us and leaving your comments. Our primary focus is on exceptional experiences in all areas; therefore, we are very disappointed that we did not meet these expectations. Please accept our apologies for any service issues that impacted your stay. We look forward to another opportunity so we can show you the outstanding hospitality you deserve.Sincerely,Hotel Management