Extended Stay America Select Suites - Oklahoma City - Southeast

Business response:

Dear Guest, Thank you for your feedback. The room conditions you describe are unacceptable and not representative of our quality standards. We have also noted your concern regarding the noise issue and the bed. We are meeting with staff members to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. We invite you to come back, validate the changes we will implement, and experience the stay you expect and deserve. Thank you!Sincerely,Hotel Management 

Business response:

Dear Danny, Thank you for staying at Extended Stay America. It is always great to read how pleased our guests are with their accommodations. We strive to provide comfortable bedding, clean and quiet rooms, and many valued amenities. Our housekeeping team is passionate about what they do, and we will enjoy sharing your feedback with them. Thank you again, and we look forward to seeing you soon.Sincerely,Hotel Management 

Business response:

Dear Matthew, Thank you for staying with us and reviewing your experience. Our priority is to provide a comfortable stay for our guests; therefore, we apologize that this was not your experience. Our front desk is available around the clock to address issues such as this, and we would have been happy to provide you with another room upon request or do whatever we can to make your stay as comfortable as possible. We will follow up with our concerned team to ensure we prepare each room for our guests flawlessly. Thank you once... read more