Extended Stay America Select Suites - Orlando - Lake Mary - 1040 Greenwood Blvd.

Business response:

Thank you for being our guest. Although you had an overall pleasant stay and liked our affordable price, we are sorry as we couldn’t meet all of your expectations for a perfect experience. Your feedback for the carpet is shared with the housekeeping team to do the needful. We hope the positive aspects of your stay will bring you back to us. Sincerely, Hotel Management 

Business response:

Richard, we are so glad you enjoyed your time at Extended Stay America. Thank you for your wonderful rating, and we look forward to your next visit. Sincerely, Hotel Management 

Business response:

It was our pleasure accommodating you at Extended Stay America, and we are glad to know you enjoyed your stay with us. We appreciate your business and look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you for your 5-star rating. We are delighted to know you loved each and every aspect of our hotel. We hope to welcome you back soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

Thank you for your kind words about our hotel. We are delighted to know that you had a nice stay with us. We are especially glad your room provided the comforts you expected and that you enjoyed all of the in-room amenities we provide. Thank you for choosing Extended Stay America! We look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thanks for evaluating your experience at Extended Stay America. We are pleased to read you liked many aspects of our hotel and had a comfortable stay with us. Your feedback will be shared with our Brand Leaders to assist them when determining new breakfast offerings for future implementation. We hope to have the opportunity to serve you again on your future visit to our city. Sincerely, Hotel Management 

Business response:

Thank you for your comments. We are glad to read you liked our overall service and that our location was perfect for your needs. However, we are sorry you found the sofa bed uncomfortable. We do have a variety of room configurations which may be more suitable to your needs the next time you stay with us. We appreciate your feedback as we continually strive to meet the needs of every guest. We hope to see you soon as our guest. Safe travels. Sincerely, Hotel Management 

Business response:

Robert, thank you for evaluating your stay. Your review indicates we have room for improvement in some areas. We hope you will give us a chance to redeem ourselves the next time you are in this area. Sincerely, Hotel Management 

Business response:

Amro, thank you for taking the time to post a nice rating of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management