Extended Stay America Select Suites - Raleigh - RTP - 4610 Miami Blvd.

Business response:

Mariah, thank you for choosing Extended Stay America. It’s a pleasure to know overall you had a pleasant stay with us. However, we are sorry for the issues you encountered. Your feedback is of utmost importance, so it has been discussed with our housekeeping and maintenance department in an effort to improve our service levels moving forward. We urge you to choose us again as we are confident your next stay will be a much better one. Sincerely, Hotel Management 

Business response:

Thank you for your feedback. 

Business response:

Thank you for your feedback. 

Business response:

We are delighted you had a great stay at Extended Stay America. Thank you for the nice rating, and we look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

Richard, all of us at Extended Stay America appreciate your wonderful rating. We are glad you had an enjoyable stay and would love to see you again soon. Sincerely, Hotel Management 

Business response:

Thank you for sharing your feedback. We are pleased to know overall you had a pleasant stay, but we are sorry we missed meeting some of your expectations. Your feedback regarding the grab-and-go breakfast will be shared with our brand leaders to determine new breakfast choices. We hope to have another opportunity of welcoming you back soon for a much better experience. Sincerely, Hotel Management 

Business response:

Thank you for posting a review of your recent stay. We are truly sorry that the cleanliness of our hotel was not up to par and that we fell short of your expectations. We want to let you know that we are already working to address the problems you mentioned. The cleanliness of our hotel is our top priority and your review lets us know where we need to refocus our efforts. So, thank you, and please consider staying with us again in future. We would love for you to experience our hotel at its best. Sincerely, Hotel Management 

Business response:

Timothy, thank you for evaluating your stay. Your review indicates we have room for improvement in some areas. We hope you will give us a chance to redeem ourselves the next time you are in this area. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to review your stay with us. We are glad you liked your clean room. However, we are sorry you were unhappy with the cleanliness of our property. Your concerns have been shared with the housekeeping team for review and action. We hope you will give us a chance to redeem ourselves the next time you are in the area. Sincerely, Hotel Management