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Extended Stay America Select Suites - Springfield - South
- Hotels
- Springfield, MO
About this business
Location details
1333 E. Kingsley St., Springfield, MO, 65804, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room was clean and reasonably comfortable. Good location. Don't expect any amenities (lotion, shampoo, coffee pot) because there aren't any. When we left, the elevator was out of order, but fortunately for us a young man happened by and carried our bags down the stairs.
Business response:
Dear Guest, Thank you for taking the time to share your comments. We are pleased to know you found your accommodations tidy and suitably comfortable, and that our setting was convenient for your visit. We regret any disappointment regarding in-room provisions and the temporary lift disruption at departure. Your feedback is appreciated and helps us evaluate opportunities for enhancement. We are glad assistance was available when needed and will share your kind note with our team. We hope to have the opportunity to welcome you... read more
Clean and spacious room
Business response:
Dear Guest, Thank you for sharing your experience! We are delighted you enjoyed the comfort and generous layout of your accommodations. At Extended Stay America, creating a fresh and inviting environment is always our goal, and your feedback truly means a lot to our team. We appreciate you choosing to stay with us and look forward to welcoming you back again soon. Sincerely, Hotel Management
Always so friendly! Clean rooms! Quiet for the most part! Carol at the front desk is so friendly!!!!
Free Internet was a joke. You have to pay for high speed internet, so we used our own data. Staff are friendly, but not at front counter the majority of time. The floor in our room was dirty upon entering with water on the kitchenette floor spreading into the bed area. Maintenance had to come to the room twice to fix the issue. There’s quite a bit that could have been handled differently. This was the second hotel/motel that we’ve stayed at in Springfield that was not up to par.
Business response:
Dear Guest, Thank you for your feedback and for taking the time to share your concerns. Our team aims to maintain a comfortable and well-cared-for environment, and your observations regarding room condition plus connectivity challenges, will be shared so focused improvements may continue. Your perspective helps guide attention toward what truly impacts comfort, and we value that insight. We appreciate your patience and would welcome another opportunity to provide a stay that feels more prepared and genuinely supportive from ... read more
Room was very clean, staff was very helpful and called after my check in to make sure my room was comfortable, great customer service
Business response:
Dear Guest, We are really glad to hear that you had such a great experience with us at Extended Stay America! We work hard to provide attentive service and comfy accommodations, so it means a lot that you noticed and appreciated it. Our guests are super important to us, and we couldn’t do what we do without your support. Thanks for helping our amazing team deliver such great service. We look forward to welcoming you back soon! Sincerely, Hotel Management
The kitchen was amazing
Business response:
Dear Guest, Thank you for the wonderful feedback. It's so nice to hear your suite felt like your own place! We are glad you enjoyed the fully equipped kitchen. We hope to welcome you back soon to Extended Stay America. Sincerely, Hotel Management
Bedroom smelled very bad. Smell of old stuff. Also we booked two rooms on Expedia when we show up at the hotel they said that there’s system showing only one room booked. We showed our Expedia reservation, which showing two rooms and they in return showed us screen on their and showing on the one room at the end. They found one extra room, but it was a close call.
Business response:
Dear Kostyantyn, Thank you for providing feedback on your recent experience. We recognize that the condition of your room did not meet your expectations and that there were discrepancies with your reservation. We will share these concerns with our team to ensure that all rooms are meticulously prepared and that reservation processes are properly managed in the future. We value your understanding during this situation and look forward to delivering a more seamless and comfortable stay for you in the future. Sincerely, Hotel M... read more
Frequently asked questions about Extended Stay America Select Suites - Springfield - South
How is Extended Stay America Select Suites - Springfield - South rated?
Extended Stay America Select Suites - Springfield - South has a 3.4 star rating with 2,426 reviews.
When is Extended Stay America Select Suites - Springfield - South open?
Extended Stay America Select Suites - Springfield - South is open now. It will close tomorrow at 12:00 a.m.