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Extended Stay America Select Suites - Springfield - South
- Hotels
- Springfield, MO
About this business
Location details
1333 E. Kingsley St., Springfield, MO, 65804, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Patrick, it was wonderful to see you enjoyed everything about your time at Extended Stay America. We strive to provide everything needed for the perfect getaway, business stay, or family vacation. Your kind rating is appreciated, and we look forward to hosting you again. Sincerely, Hotel Management
Business response:
Eddy, thank you so much for the perfect rating of Extended Stay America. It is great to see everything we have to offer left you with a remarkable impression of our hotel. We look forward to having you as our guest again whenever you return to the area. Sincerely, Hotel Management
It was peaceful. The tv wasnt working the next day. Other then that i enjiyed my stay.
Business response:
Thank you for being our guest at Extended Stay America. We appreciate your positive rating and are glad to know you had a pleasant stay with us. However, we regret the inconvenience you had due to the television. We have alerted our maintenance team about it, and they are fixing it immediately. On behalf of everyone here, we look forward to welcoming you back soon. Sincerely, Hotel Management
Business response:
Thank you for taking the time to post a nice rating of Extended Stay America. We always want our guests to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will revisit so we can provide you with another great stay. Sincerely, Hotel Management
Not impressed It was fair, because of Covid19 they didn't have breakfast l no dishes or utensils in room and the almost didn't let me check in because my ID address is less than 50 miles away. You really need to say that on your app because most motels in Springfield now have that policy.
Business response:
James, thank you for sharing your review. We are sorry you could stay with us and regret the inconvenience caused by our hotel policy. We value your feedback and have taken note of it. Thank you. Sincerely, Hotel Management
Business response:
Thank you for your nice rating and for letting us know that your stay at Extended Stay America was a great one. It was a pleasure having you as our guest, and we look forward to welcoming you again in the near future. Sincerely, Hotel Management
Host was rude about mask mandate. Room smelled. Toilet did not work properly. Food from previous guest was left in freezer. No breakfast as advertized, not even grab and go. Room was not cleaned during the day. Hotel staff came across as being lazy and using covid 19 as an excuse.
Business response:
Thank you for your review. We are sorry for the unpleasant smell and cleanliness issue you encountered in your room. Your feedback has been discussed with our housekeeping team to be more diligent going forward. We have also alerted our maintenance team about the toilet, and they are fixing it immediately. We regret your disappointment with our grab-and-go breakfast not being available during your stay due to the current circumstances. We truly hope you will give us another chance to prove we are committed to providing outst... read more
Paying for brkfast in reservation & there is none I'm here to help my mom who is caring for my gma. Everything has been great besides the fact my reservation includes breakfast (so I'm paying extra) and they do not even offer breakfast. Highly disappointed there
No breakfast,clean your room or be charged $150 We arrived at the hotel at around 6pm. After the front desk attendant found our reservation and checked us in we went to our room. It was fairly clean. We brought our things inside and upon leaving to go to our dinner reservations we stopped at the front desk to ask where the breakfast was going to be served as it was part of my reservation confirmation that they would be serving breakfast for two at that point the attendant became very short with us and extremely rude stated t... read more
Business response:
Thank you for being our guest. We sincerely apologize for the behavior you experienced from one of our associates. Your feedback has been discussed with our front desk staff to make sure we are consistent with our service delivery. We also regret your disappointment with some of our amenities not being available during your stay due to the current circumstances. Please know we have updated information on our hotel's website so our guests can be aware of what we offer currently. We hope you will consider a return visit so we ... read more
Frequently asked questions about Extended Stay America Select Suites - Springfield - South
How is Extended Stay America Select Suites - Springfield - South rated?
Extended Stay America Select Suites - Springfield - South has a 3.4 star rating with 2,460 reviews.
When is Extended Stay America Select Suites - Springfield - South open?
Extended Stay America Select Suites - Springfield - South is open now. It will close tomorrow at 12:00 a.m.