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Extended Stay America Select Suites - Springfield - South
- Hotels
- Springfield, MO
About this business
Location details
1333 E. Kingsley St., Springfield, MO, 65804, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for your nice rating and for letting us know that your stay at Extended Stay America was a great one. It was a pleasure having you as our guest, and we look forward to welcoming you again in the near future. Sincerely, Hotel Management
Upon checking in, there was a lady berating the man working the counter. She wanted a key to a room, but her name wasn’t on the room. He handled it well, but she had this dog that kept jumping all over me and I had no place to get away. He should have asked her to step outside and let me check in and then deal with her instead of letting her argue for 10 minutes as I wait. A night that I got called to work at 1130pm, I entered the lobby to get to my car and two police officers were there for another disturbance. It seems lik... read more
Business response:
Thank you for being a guest at our hotel. We are sorry to know about the unpleasant experience you had at check-in. Your feedback is shared with our front office associates, as it will help us serve our guests better. It also was disappointing to read about the incident you mentioned. Please know, we will review this situation with our team. We hope to receive an opportunity to improve your impression of us whenever you are in our city. Sincerely, Hotel Management
Business response:
Andrey, it was a pleasure receiving your fantastic rating for Extended Stay America. We are thrilled you enjoyed every aspect of your stay. Your feedback is the best performance measure we have, and we appreciate you letting us know we are succeeding. Thank you for being our guest, and we look forward to your next visit. Sincerely, Hotel Management
Extended Stay America It was a very nice hotel. The only thing lacking was a swimming pool. They had all the cookware and dishes in the lobby. We didn’t end up cooking anything though. But it was a very nice room.
Adequate Due to Covid-19, no breakfasts were included. Other motels give you coffee and a wrapped/sealed bagel as well as breakfast bars. Here there wasn't even coffee.
Business response:
Lance, thank you for being our guest. Although you had an overall pleasant stay with us, we regret your disappointment with our grab-and-go breakfast not being available during your visit due to the current circumstances. We hope to welcome you back so that we can provide you with a better experience. Sincerely, Hotel Management
Business response:
Thank you for being our guest. We are pleased you enjoyed your stay overall, but it seems we may have missed meeting some of your expectations. We are sorry if we disappointed you, and we hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
Front counter help was amazing and all was well with room.
Business response:
Thank you for choosing to stay at Extended Stay America and for your kind comments. We are delighted to know you had a great time with us and that you were impressed with our accommodations as well as our front desk associates. It was a pleasure hosting you, and we look forward to seeing you again soon! Sincerely, Hotel Management
Paying for brkfast in reservation & there is none I'm here to help my mom who is caring for my gma. Everything has been great besides the fact my reservation includes breakfast (so I'm paying extra) and they do not even offer breakfast. Highly disappointed there
No breakfast,clean your room or be charged $150 We arrived at the hotel at around 6pm. After the front desk attendant found our reservation and checked us in we went to our room. It was fairly clean. We brought our things inside and upon leaving to go to our dinner reservations we stopped at the front desk to ask where the breakfast was going to be served as it was part of my reservation confirmation that they would be serving breakfast for two at that point the attendant became very short with us and extremely rude stated t... read more
Business response:
Thank you for being our guest. We sincerely apologize for the behavior you experienced from one of our associates. Your feedback has been discussed with our front desk staff to make sure we are consistent with our service delivery. We also regret your disappointment with some of our amenities not being available during your stay due to the current circumstances. Please know we have updated information on our hotel's website so our guests can be aware of what we offer currently. We hope you will consider a return visit so we ... read more
Frequently asked questions about Extended Stay America Select Suites - Springfield - South
How is Extended Stay America Select Suites - Springfield - South rated?
Extended Stay America Select Suites - Springfield - South has a 3.3 star rating with 2,312 reviews.
When is Extended Stay America Select Suites - Springfield - South open?
Extended Stay America Select Suites - Springfield - South is open now. It will close tomorrow at 12:00 a.m.