Extended Stay America Select Suites - Tallahassee - East

Business response:

Dear Guest, We are glad to know you had a pleasant stay and a good night's rest. However, please accept our apologies if certain areas of our hotel were not spotless. Our housekeeping staff works hard, and we regret the few oversights in your room. We have shared each of your comments appropriately and will use them to improve our services. We hope to welcome you back so we can show you the outstanding experience we are known for and that you deserve.Sincerely,Hotel Management 

Business response:

Dear Guest, Providing prompt and efficient service is a top priority for us, and we deeply regret that we did not meet your expectations in this regard. Your experience will be reviewed with our team to ensure this doesn’t happen again, and we will take steps to ensure that our front desk is fully staffed and available at all times. We appreciate your understanding and hope you’ll consider staying with us again under better circumstances. Sincerely, Hotel Management 

Business response:

Dear Reginald, Thank you for your feedback. We are delighted to hear that your check-in process went smoothly and that you experienced good service. Our team strives to make every guest’s stay as comfortable and hassle-free as possible, and we appreciate your positive comments. We look forward to welcoming you back to Extended Stay America on your next visit and providing you with another excellent stay.Sincerely,Hotel Management