Extended Stay America Select Suites - Tallahassee - East

Business response:

Dear Guest, Thank you for your heartfelt feedback. We’re truly touched that you found comfort and respect during your stay with us, especially after such a difficult time following Hurricane H. Our team takes pride in providing a safe and welcoming environment, and it means a lot to know we could offer you a sense of peace. Your kind words about our staff and rooms are greatly appreciated. We’re honored to be your choice and look forward to welcoming you back to Extended Stay America. Sincerely, Hotel Management 

Business response:

Dear Guest, We are glad to know you had a pleasant stay and a good night's rest. However, please accept our apologies if certain areas of our hotel were not spotless. Our housekeeping staff works hard, and we regret the few oversights in your room. We have shared each of your comments appropriately and will use them to improve our services. We hope to welcome you back so we can show you the outstanding experience we are known for and that you deserve.Sincerely,Hotel Management 

Business response:

Dear Guest, Providing prompt and efficient service is a top priority for us, and we deeply regret that we did not meet your expectations in this regard. Your experience will be reviewed with our team to ensure this doesn’t happen again, and we will take steps to ensure that our front desk is fully staffed and available at all times. We appreciate your understanding and hope you’ll consider staying with us again under better circumstances. Sincerely, Hotel Management