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Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles
- Hotels
- Sterling, VA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
45345 Catalina Ct., Sterling, VA, 20166, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I was very unhappy called and told them the toilet was clogged and no one ever cane up to fix it 2 days it was clogged and they never came and fixed it i left Thursday and still was not unclogged.
Business response:
Thank you for being our guest. We sincerely apologize for the maintenance issue you experienced, as well as the fact our team did not action your complaint regarding it. Your comments matter a lot, and we assure you they will be discussed with our staff to make sure we improve our service level. Please consider giving us another opportunity to serve you in the future. Sincerely, Hotel Management
Business response:
Thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity to welcome you back soon for a flawless experience. Sincerely, Hotel Management
Not the best It has a feel of a Motel and the room smelled of smoke. The air condition was underneath the curtain so it was hard for the air to circulate.
Business response:
Jasmine, thank you for being our guest. We are sorry for the difficulties you had in your room and regret the inconvenience it caused. Your comments have been shared with our housekeeping team to make sure proper procedures are being followed to remove the odor. We value your business and hope to welcome you back for a better visit. Sincerely, Hotel Management
No hay buena atencion, es costoso para las habitaciones tan pequeñas,y el.aseo en las habitaciones no es el mejor,no lo recomiendo
Business response:
Alex, thank you for choosing our hotel. We regret to read that your room did not meet your expectations and are sorry for the cleanliness issues you faced. Your feedback will be shared with our housekeeping team to ensure this doesn't happen again. We hope to have another opportunity to welcome you back soon for a much better experience. Sincerely, Hotel Management
Wondered why there were no clothes hangers in the closet area Had to fold clothes and lay them on the shelf.
Business response:
Thank you for your review. Your rating suggests you had an overall great stay. However, we are sorry for your disappointment with the lack of some amenities in your room. We value your feedback and hope to see you again soon. Sincerely, Hotel Management
Check in was great! Very friendly people who assist you in any way they can
Business response:
Thank you for the kind feedback about your stay at Extended Stay America. It is good to know that you had a great check-in experience and that you were impressed with our front desk associates. We appreciate your business and look forward to your next visit. Sincerely, Hotel Management
Easy quick check in, clean fresh rooms, very quiet
Business response:
We are delighted that our service and accommodations lived up to the expectations you have of Extended Stay America. Our mission is to impress our guests, and your very nice comments assure me that we are succeeding in that mission. Thank you for including us in your travel plans. We invite you to stay with us again the next time you visit Washington. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles
How is Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles rated?
Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles has a 4.4 star rating with 1,543 reviews.
When is Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles open?
Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles is open now. It will close tomorrow at 12:00 a.m.