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Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles
- Hotels
- Sterling, VA
About this business
Location details
45345 Catalina Ct., Sterling, VA, 20166, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Friendly staff
Business response:
Dear Bryan, Thank you for being our guest and reviewing your hotel experience. It's so nice to know we meet your expectation. We work hard to provide high levels of service, and we're glad you were satisfied with the service you received from our associates. We are so happy our staff is the highlight of your stay, and we'll be sure to share your compliments with the team to let them know their efforts are appreciated. Thank you for choosing Extended Stay America, and we look forward to welcoming you back soon.Sincerely,Hotel... read more
Very expensive and without any breakfast
Business response:
Dear Sherif, Thank you for staying with us and posting your review. We are sorry for your disappointment with our complimentary grab-and-go breakfast. Please be assured that we will review your concerns with the appropriate individuals in our team and follow up to determine where we went wrong and how we can enhance our service to our guests. We hope you will give us another opportunity so we can leave you with a much better impression on your next visit. Sincerely,Hotel Management
Lamp missing shade on lamp beside kitchen area. Had to hunt for the one trash can, It was iin the back of the bathroom sink cabinet. The AC was weird...When on the air was ice cold and you needed to cover up. As soon as the AC stopped the room was so hot we would sweat. No shampoo. One of the main reasons we choose this motel was for "breakfast" which turned out to be granola bars.
Business response:
Dear Dan, Honest reviews such as yours help us as we continuously focus on improving our services for our guests, and we sincerely apologize for the maintenance issues in your suite. We have a duty to follow the processes in place to ensure each guest suite is well maintained. Additionally, we have a responsibility to place a suite in an out-of-order status when it does not meet our standards. Our guests deserve a clean, well-maintained, and comfortable suite while staying with us. Therefore, we hope you will accept our apol... read more
Not the cleanest or nicest place
Business response:
Dear Stephanie, Thank you for being our guest and sharing your feedback. Please accept our apologies for the housekeeping oversights you experienced. Our priority is always to provide our guests with clean, comfortable, and well-maintained suites; therefore, we regret not meeting these expectations. We hope you will give us another opportunity to show you the seamless, outstanding stay you deserve; we would love to welcome you again the next time you are in the area. Sincerely,Hotel Management
Good stay My stay was good they are extremely clean and i did appreciate that.
Good
Business response:
Dear Herlia, Thank you for taking the time to evaluate your recent visit to Extended Stay America. Our team strives to deliver a homelike stay with seamless service and accommodations. Therefore, we are thrilled we met all your expectations. On behalf of everyone here, we invite you to stay with us again!Sincerely,Hotel Management
Did not explained that there was no daily housekeeping
Business response:
Dear Joseph, Thank you for staying with us and sharing your candid review. We certainly regret our oversight in communicating with you about our housekeeping services. Please accept our sincere apologies for the inconvenience caused, and we hope this does not prevent you from staying with us again. We welcome the opportunity to leave a more satisfying impression on your next visit.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles
How is Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles rated?
Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles has a 3.4 star rating with 2,412 reviews.
When is Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles open?
Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles is open now. It will close tomorrow at 12:00 a.m.