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Extended Stay America - St Louis - Airport - Central
- Hotels
- Bridgeton, MO
About this business
Location details
11252 Lone Eagle Dr., Bridgeton, MO, 63044, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The card keys I was given had to be reset twice when I checked in. The door’s lock needed its battery replaced and even after that, took me 5 times to get the door open. The shower was permanently set to overhead so I was shocked with cold water. The front door of the hotel locks at 10p and you need your key card to enter. Too bad it didn’t work and if the staff wasn’t there, I would had been locked out for the night. The staff was amazing. Did all she could to help me out to the best of her ability and she is highly appreci... read more
Business response:
Dear Rudis, Thank you for choosing us. Our aim is to provide a flawless hotel experience to all the guests who enter our door. Apologies if this was not your experience and for the inconvenience caused by the key card issues that prevented you from accessing the rooms. We will instruct our team to check the entire hotel's locks and keys. We are evaluating the instances you mentioned, as we are committed to offering better service for our guests. It is nice to hear about the great encounters you had with one of the staff, and... read more
I enjoy my time
Business response:
Dear Blake, Thank you for staying with us. We are delighted to read that you enjoyed your visit and that the services met your expectations. We look forward to your next visit soon at Extended Stay America.Sincerely,Hotel Management
Security issues with doors (room and outside), trash around the property, breakfast is only muffins and instant oatmeal, suite did not include cookware, silverware, etc, needed to requested at front desk (limited items).
Business response:
Dear Gabriel, Thank you for taking the time to share your comments. Our goal is to provide excellent service, so we apologize this was not your experience. Your concerns have been shared with the concerned team, and we are following up to determine where we went wrong and how we can enhance our service to our guests. Our concerned team is already at work to correct the missed areas. Apart from this, we hope you had a satisfactory stay, which will allow us to redeem ourselves with better service on your next visit.Sincerely,H... read more
The staff are very professional and knowledgeable in their job and of the area! Excellent check in and stay!
Business response:
Dear Javier, We appreciate the outstanding review and are delighted you loved your time here and found the service best. Our top priority is your comfort, so it is nice to know we exceeded your expectations. Your compliments for the easy check-in process and knowledgeable staff are genuinely appreciated and shared joyfully. Thank you for choosing our brand for your hotel needs. We look forward to hosting you again at Extended Stay America the next time you are in the area. Sincerely,Hotel Management
Enjoyed my stay peaceful
Not so good!
Business response:
Dear Lucia, Thank you for posting your review of our hotel during your recent visit to the city. It brings us joy to know that your time here was satisfactory, but we regret any concerns that impacted your overall stay. Our front desk is there to help you improve your stay. Please return, and we hope to serve you and show you our hospitality again soon. Sincerely,Hotel Management
Nice hotel. Horrible manager General manager was rude. Tried to charge for a service animal. Called company number who apologized. She asked about my disabilities
Business response:
Dear Judith, Thank you for taking the time to share your experience and concerns. Providing the highest level of hospitality is our number one priority; therefore, we sincerely apologize for the behavior of one of our associates. Our concerned team is looking into this to prevent similar issues from occurring in the future. Apart from this, we are happy to know you had a good time with your service animal. We hope you choose to stay with Extended Stay America again when your travels bring you back to the area so we can ensur... read more
Frequently asked questions about Extended Stay America - St Louis - Airport - Central
How is Extended Stay America - St Louis - Airport - Central rated?
Extended Stay America - St Louis - Airport - Central has a 3.7 star rating with 2,255 reviews.
When is Extended Stay America - St Louis - Airport - Central open?
Extended Stay America - St Louis - Airport - Central is open now. It will close tomorrow at 12:00 a.m.