Extended Stay America - St. Petersburg - Clearwater - Executive Dr.

Business response:

Dear Barbara, We are disappointed to read about the issues you experienced, and we hope you will accept our sincere apology. This is not the typical feedback we receive about our service. We love welcoming our guests into their home away from home and ensuring they have everything they need for a great stay. Please know we will take every possible measure to ensure this does not happen again. We hope you will consider a future visit so we can better demonstrate our commitment to service excellence. Sincerely,Hotel Management 

Business response:

Dear Suvo, It was a pleasure having you as our guest at Extended Stay America, and we want to thank you for sharing your review with other travelers. It's excellent you enjoyed your stay and that our property and service met all your expectations! We look forward to sharing your positive feedback with our team. We hope you will revisit the next time you are in the area. Sincerely,Hotel Management 

Business response:

Dear Kirby, Thank you so much for your outstanding review. We are glad that everything went well during your stay and that you had a memorable experience. We appreciate you choosing Extended Stay America, and we hope to welcome you back any time you are in the area. See you soon!Sincerely,Hotel Management 

Business response:

Dear Adrienne, It was a pleasure to read your fantastic review of Extended Stay America. We are so pleased to read how happy you were with your well-maintained suite! Providing an exceptional stay to every guest is what we strive for every day. Thank you for this delightful review of our hotel! It was a pleasure hosting you, and we hope you are already planning another visit our way.Sincerely,Hotel Management