This profile has been claimed by the business owner or representative.
Extended Stay America - St. Petersburg - Clearwater - Executive Dr.
- Hotels
- Clearwater, FL
About this business
Location details
3089 Executive Dr., Clearwater, FL, 33762, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Availability was the key Room was listed as non-smoking, but it was obvious that smokers had stayed there. There was a kitchenette with cabinets, but nothing in them- not even a coffee maker. The bathroom did not include a hairdryer. All-in-all, disappointing.
Business response:
Thanks for taking the time to review our hotel. We apologize that your non-smoking room had a smoke odor. We have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell. Being an Extended Stay our suites are designed for guests staying multiple nights desiring home-like living, these guests often bring their own bath amenities. To ensure cleanliness of kitchenware upon check-in, brand standards require us to make all these items available at the front desk, and our team gladly delivers ... read more
Business response:
Christian, thank you for being our guest at Extended Stay America. We take great pride in providing comfortable facilities and rating like yours let us know we are on the right track. It was so good to have you here, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Business response:
Aaron, thank you for being our guest. It was a pleasure hosting you at Extended Stay America. We appreciate you sharing your nice rating and hope to see you again soon. Sincerely, Hotel Management
Business response:
Wow - Sherri, thanks for being our guest. Our top priority is for you to have an enjoyable stay and from your five-star rating, it appears that we succeeded in that. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management
The room had a musty smell to it. One of the cooking burners didn't work and I had to wait until the next day to be fixed. And I was told house keeping comes in only once a week when I asked about the room being straighten up and fresh towels.
Business response:
Catherine, thanks for taking the time to share your experience with us. Although you liked certain aspects of your stay, we are sorry you didn't like our housekeeping policy and we apologize for the issues you experienced in your room. Your feedback is shared with our housekeeping and maintenance teams for review and action. We hope the positive aspects of your stay will bring you back to us. Sincerely, Hotel Management
Business response:
We appreciate you choosing our hotel and for providing your rating. It was good seeing you were satisfied with our service and facilities, but we are sorry that we couldn't hit the mark of your expectations for a perfect visit. We hope you'll choose to stay with us in the near future. Sincerely, Hotel Management
Exactly as advertised. Quiet. Clean. Comfortable.
Business response:
Joy, thank you for the glowing review of Extended Stay America. We’re thrilled you had a wonderful time with us and that you loved all the aspects of the hotel. We look forward to having you as our guest again whenever you are back here. Sincerely, Hotel Management
GREAT We really enjoyed our stay.
Business response:
Many thanks for sharing your 5-star review of Extended Stay America. We are delighted we exceeded your expectations for a fun-filled visit to our area. We hope to have the pleasure of welcoming you again soon. Sincerely, Hotel Management
Refund my double charge for one room please I got charged twice and up to now I have not gotten my refund as promised by Maria the person who works nights who by the way is very sweet. She was so robsby influenced by the gen manager Christie who was really mean to me and made me feed like I was a nobody when my work field is manager as well so I told her that to please stop treating customers mean and if she didn’t like her job it was having a bad day not to come in to work.
Business response:
Thank you for being our guest and for taking time to leave feedback. We are sorry for the issues you had with your bill and the inconvenience it caused. We want all of our guests to have a comfortable and stress-free stay, and we apologize for the mix up. Our front-desk team is always available to help you, so please feel free to reach out to them for any queries that you may have. We hope the positive aspects of your visit will encourage you to choose us again in the future. Hotel Management
Frequently asked questions about Extended Stay America - St. Petersburg - Clearwater - Executive Dr.
How is Extended Stay America - St. Petersburg - Clearwater - Executive Dr. rated?
Extended Stay America - St. Petersburg - Clearwater - Executive Dr. has a 3.5 star rating with 2,363 reviews.
When is Extended Stay America - St. Petersburg - Clearwater - Executive Dr. open?
Extended Stay America - St. Petersburg - Clearwater - Executive Dr. is open now. It will close tomorrow at 12:00 a.m.