Extended Stay America - Stockton - Tracy

Business response:

Dear Willie,We’re glad that the room met your expectations. However, we understand your disappointment with the lack of an ice machine and exercise room. We genuinely appreciate your feedback, as it helps us identify areas for improvement. Your comments will be shared with the team as we continue to enhance the experience for all of our guests. We hope to have another opportunity to welcome you back and provide you with a more favorable experience. Thank you again.Sincerely,Hotel Management 

Business response:

Dear Robert, We are glad you chose to stay with us at Extended Stay America. We want to be a true home away from home for travelers, so our highest priority is to make sure every guest has a relaxing experience with comfortable accommodations. Thank you for taking time out of your busy day to recognize our efforts. It was our pleasure to host your visit, and we hope to see you soon.Sincerely,Hotel Management 

Business response:

Dear Alejandro,We apologize for the unpleasant condition in the hallways, as we strive to maintain a welcoming environment throughout the property. Our team is working diligently to address this matter and ensure a fresher experience for all guests. We truly hope you will give us another chance to prove we are committed to providing outstanding hospitality. We look forward to welcoming you back to our hotel.Sincerely,Hotel Management 

Business response:

Dear Alejandro,We’re sorry that your stay didn’t meet your expectations. We understand how important it is for our guests to feel comfortable and enjoy a pleasant atmosphere. Please know that we are actively working to address the concerns you mentioned and improve the overall environment of the property. Thank you again for choosing our hotel for your stay. We hope you will give us another occasion to exceed your expectations during a future visit.Sincerely,Hotel Management