This profile has been claimed by the business owner or representative.
Extended Stay America - Stockton - Tracy
- Other
- Tracy, CA
About this business
Location details
2526 Pavilion Pkwy., Tracy, CA, 95304, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Honestly, the staff is always great. The service was excellent. I will stay here Everytime I go see my kids .
Business response:
Daniel, thank you for selecting us on your trip to our city. It is a pleasure to know you had a fantastic stay and that you were awed by our spectacular hospitality. On behalf of everyone at Extended Stay America, we appreciate you recognizing our efforts and invite you for another visit. Sincerely, Hotel Management
Very clean rooms. Ask for a certain location and they provided me with an room near there. Very polite staff.
Business response:
Thank you for being our guest and for taking the time to review your experience at Extended Stay America. It is delightful to know you found your suite comfortable and you were pleased with the exceptional service from our staff. We work hard to provide high levels of service, so we will share your compliments with the team to let them know their efforts are appreciated. Thank you again for choosing our hotel, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Some good! Some not so good!!! When I arrived at 3 pm I was told they were overbooked and didn't have room for me. I asked why I wouldn't have received call. Attendant sharply replied I started at 3pm so haven't called yet. I said not acceptable to call day checking in after check in time. After asking to speak with manager and about 30 minutes of time, I was finally given room. Then later I realized microwave, refrigerator, etc didn't work. Called front desk and was told sorry we can't have anyone look at it until Monday. I... read more
Business response:
Scott, thank you for choosing our hotel for your stay and for taking the time to provide feedback. It was certainly disappointing to read about the problems you experienced during check-in. Your comments will be shared with our team to prevent such incidents going forward. Please accept my apologies for your suite not being totally ready for occupancy when you checked into our hotel. We are sure this was a result of miscommunication between our housekeeping and front office departments since a suite should not be made availa... read more
From the outsid
Business response:
Thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity to welcome you back soon for a much better experience. Sincerely, Hotel Management
Wish it included housekeeping. Never been somewhere that didn’t.
Business response:
Thank you for choosing to stay at Extended Stay America. We regret your disappointment with your recent stay at our hotel. Since we are an extended stay property, we provide housekeeping services to guests who stay eight or more nights; however, these services are always available upon request for an additional fee. Thank you again for your feedback, and we hope to have another opportunity to welcome you back soon for a much better experience. Sincerely, Hotel Management
値段なりです。 日本から来ました。 ハエが部屋にいたのと アメニティーが最低限。 歯ブラシはありません。 歩いていける距離にスーパーや レストランがあるので、良かったです。 朝食はグラノラバー、マフィン、オートミール、コーヒー程度です。
Business response:
Hiroko, thank you for choosing to stay at Extended Stay America. We are happy that overall you enjoyed your stay at our hotel. We are also glad you liked our convenient location close to a variety of restaurants and shopping. However, we regret your disappointment with our in-suite amenities and for the insects in your room. Basic amenities are available and are complimentary at the front desk at any time. Also, our pest control provider has serviced the hotel. Thank you for your feedback, and we hope you will consider us th... read more
Frequently asked questions about Extended Stay America - Stockton - Tracy
How is Extended Stay America - Stockton - Tracy rated?
Extended Stay America - Stockton - Tracy has a 3.6 star rating with 2,091 reviews.
When is Extended Stay America - Stockton - Tracy open?
Extended Stay America - Stockton - Tracy is open now. It will close tomorrow at 12:00 a.m.