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Extended Stay America - Stockton - Tracy
- Other
- Tracy, CA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
2526 Pavilion Pkwy., Tracy, CA, 95304, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No good for a short stay. They don't offer the most basic conveniences like a hair dryer, coffee pot or ironing board with your asking and waiting for someone to bring it to you. The kitchen was empty. The only toiletries were soap and shampoo. Price was high for the lack of detail to repair and maintenance.
Business response:
Thank you for your staying with us and for providing your feedback. We apologize our hotel and amenities were not to your expectations. Our hotel is designed for guests staying a week or more at a time, who prefer a home-like living experience and they bring their own personal items. So we certainly understand why you may have found our amenities a bit different than traditional hotels. But, we are happy to provided kitchenware and other in-room amenities. All these items are available at front desk. If we did not communicat... read more
Business response:
Amelia, thank you for being our guest. It was a pleasure hosting you at Extended Stay America. We appreciate you sharing your nice rating and hope to see you again soon. Sincerely, Hotel Management
Business response:
Becky, thank you for sharing your 4-star rating. We appreciate you choosing Extended Stay America. It was a pleasure hosting you, and we look forward to your return visit soon. Sincerely, Hotel Management
If your looking an inexpensive place to stay that's not a motel this is it. Nothing 4-5 stars just your simple clean room and firm bed. Don't expect anything else. The staff is meh. Nothing to great about them except you have to get their attention to come to the desk. Lied to my extra guest that there where no other rooms available when there were 5 rooms available on their website and other bookings apps. There is NO "breakfast" but then again this isn't a 4-5 star hotel neither. Their "breakfast" is mini muffins, granola,... read more
Business response:
Sam, thank you for taking the time to evaluate your stay. We are happy your overall experience was enjoyable and that you liked our convenient location. However, we are sorry for the service issues you had and the inconvenience it caused. We appreciate you letting us know how we can improve as well as what we are doing right. We hope to see you again and have the opportunity to make your next stay perfect in every respect. Sincerely, Hotel Management
Business response:
Denitra, thank you for sharing your excellent rating. We appreciate you choosing Extended Stay America. It was a pleasure hosting you, and we look forward to your return visit soon. Sincerely, Hotel Management
Great late night staff member. Most friendly and accommodating front desk staff I’ve come across. Though we arrived late, almost 1am, she greeted us with a smile and attentive to our requests.
Business response:
Thanks for the perfect feedback. Making sure that every guest has an excellent experience is our #1 priority, and everyone on the team appreciates hearing these compliments. It was a pleasure serving you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Business response:
Kathleen, thank you for your rating. We are glad your overall stay was pleasant. We hope you will give us another chance to exceed your expectations on a future visit. Sincerely, Hotel Management
Good location When we checked into our room, we found it was a smoking room, so I went down to see if we could change it. The front desk person, Jenni, was super helpful, and was able to give us a new room. Tip for those who use Expedia to book rooms: Jenni told us that in the fine print at Expedia, it says the hotel can give you any available room, which is how we ended up with a smoking room. She suggested calling the hotel as soon as you buy through Expedia to let the hotel know what kind of room you would like to request... read more
Business response:
Therese, thank you for staying with us. We are glad to read you liked our convenient location and courteous service. That being said, we are sorry that we failed to accommodate you with the room of your choice and the inconvenience it caused. We look forward to welcoming you back and provide you with the room of your preference on your next visit. Sincerely, Hotel Management
This hotel is one time last min thing I had to book this hotel last min due to unexpected business trip. the staffs were nice, fast and helpful however, the the room was very disappointing. the bed sheet was damaged (ripped, wear and tear) and the cleaning team left empty shampoo bottle on top of the towels like it was full. Towel was not that clean... not sure why but entire towels are kinda gray/brownish and worn out. Wifi was not working well so i purchased internet and it was such a complicated process and seems like non... read more
Business response:
Thanks for being our guest and sharing your experience online. Although you liked certain aspects of your stay, we apologize for the inconvenience you had in your room while being here. Your feedback has been shared with our housekeeping and internet service provider teams to review and action the situation mentioned in your review. We hope you’ll give us another opportunity to host you again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Stockton - Tracy
How is Extended Stay America - Stockton - Tracy rated?
Extended Stay America - Stockton - Tracy has a 4.3 star rating with 1,235 reviews.
When is Extended Stay America - Stockton - Tracy open?
Extended Stay America - Stockton - Tracy is open now. It will close tomorrow at 12:00 a.m.