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Extended Stay America - Stockton - Tracy
- Other
- Tracy, CA
About this business
Location details
2526 Pavilion Pkwy., Tracy, CA, 95304, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Close to shopping Hotel staff was very friendly. However, we stayed in the third floor and the entire floor reeked of smoke as well as the lobby. We were supposed to have a non smoking room and although it did not reek of smoke it still had an odor.
Business response:
Thank you for the feedback about your stay at our hotel and for the kind comments about our staff. Please accept our most sincere apologies for all the inconveniences you encountered during your recent stay with us. Our goal is to always provide a home away from home experience to all of our guests and we are deeply sorry we failed in that mission. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience
this hotel was a nice hotel and the staff was very friendly. the only thing that bothered me was the smell of the hotel....it was a little musty dirty smelling and needed to be aired out.i would stay here again just bring some air freshener.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. The situation you described regarding the smell of the hotel is truly regrettable. We are very sorry for your experience. To uphold our company's high standards, we will monitor our hotel to ensure proper smell and cleaning procedures that will remove the musty smell moving forward. Thank you very much for bringing this to our attention. We hope that you will give us the opportunity to provide you with a better experience the next time you'r... read more
Good place to crash on your way to Yosemite The Good: Free breakfast in morning (granola bars and coffee) 24 hour check in Helpful staff. Gave me extra pillows when I asked for the. Bad: Elevator smelled like smoke.
Business response:
Thank you for taking the time to write a review of your stay. I am pleased to read that you were able to enjoy your stay with us, despite the smoke odor in the elevator. Our housekeeping staff have been addressed about the situation so it can be fixed. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.
Great for cooking your own food, if only barely I've stayed here multiple times during the last 7 weeks. It's great for being able to cook and not dine out for every meal, but the hotel itself could use some airing out and cleaning. The entire place stinks of cigarette smoke, even though some rooms are designated "non-smoking". The elevator needs servicing and parking is a pain.
Business response:
I appreciate you taking the time to write a review of your experience with us. Please accept our most sincere apologies for not meeting your expectations. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. If you have any additional feedback, we would like to hear it. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.
All hotels were full nearer our destination in bay area so we drove 20 miles further out. Nice place and the staff was accomodating even though our stay was not an extended stay. (loaned us coffee pot and hair dryer.) The only negatives were a slight doggy odor in hallway and the windows were very dirty.
Frequently asked questions about Extended Stay America - Stockton - Tracy
How is Extended Stay America - Stockton - Tracy rated?
Extended Stay America - Stockton - Tracy has a 3.6 star rating with 2,008 reviews.
When is Extended Stay America - Stockton - Tracy open?
Extended Stay America - Stockton - Tracy is open now. It will close tomorrow at 12:00 a.m.