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Extended Stay America Suites - Bristol
- Hotels
- Bristol, VA
About this business
Location details
134 Salem Dr, Bristol, VA, 24201, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Floors were very dirty. Had to use up our towels to clean the floor
The property is very nice and clean. It was great amminties. I enjoy staying here.
Business response:
Dear Tammy, Thank you for your positive review of Extended Stay America! We're thrilled you found our property very nice and clean and enjoyed our amenities. It's lovely to know that you had a great stay with us, and we look forward to welcoming you back again soon.Sincerely,Hotel Management
I like the rates of the rooms, and that some are efficiency's. But wat i didnt like is the check-in check rules.
Probably never again This is an old hotel. Don't set your expectations high. We were there race weekend and it was $280 a night for an old or poorly remodel hotel with horrible cheap beds. Everything smelled like smoke or weed everywhere. The room did have a kitchenette though.
Business response:
Dear Guest, Thank you for reviewing our hotel. It is nice that you had a satisfactory time and were pleased with having a kitchen in your room. We appreciate you pointing out specific items you loved and areas where we can improve. We are evaluating the instances you mentioned as we are committed to offering better service for our guests. Your remarks on various issues are shared with our team for improvement, as we want our guests to have a perfect hotel experience while with us. Please return, and we welcome you for a bett... read more
I used to love staying here bc it was quiet and clean. Now the rooms smell horrible and my spray won't even fix that. It's very noisy as they rent to alot of trashy drug heads you always smell weed inside and out the floors are filthy along with the towels. And I'm pretty positive someone came in my room 2x while i was gone bc things were different when i returned. I don't feel safe here or feel beds are sanitary. My last stay the other bed was nasty with stains matching from comforter to bottom sheet and horrible smelling i... read more
Business response:
Dear Nicole, Please accept our apologies, as we never mean to disappoint our guests in any way. We always aim to provide every guest with the excellent experience expected of us. However, we are genuinely sorry to learn that this was not your case, and we understand your frustration regarding the issues you described. While we realize that no explanation of these issues can change your recent experience, please rest assured that we will take the necessary steps to prevent such problems from occurring in the future. We apolog... read more
Frequently asked questions about Extended Stay America Suites - Bristol
How is Extended Stay America Suites - Bristol rated?
Extended Stay America Suites - Bristol has a 3.5 star rating with 2,399 reviews.
When is Extended Stay America Suites - Bristol open?
Extended Stay America Suites - Bristol is open now. It will close tomorrow at 12:00 a.m.